
CSR Manager
3 days ago
Strategic Leadership
Develop and implement customer service strategies aligned with company goals.
- Set performance standards, policies, and procedures for the customer service department.
Team & Operations Management
Lead, mentor, and manage supervisors and CSR staff.
- Oversee daily operations to ensure smooth workflow and service quality.
- Handle workforce planning, scheduling, and resource allocation.
Customer Experience & Satisfaction
Ensure excellent handling of customer inquiries, complaints, and escalations.
- Implement initiatives to improve customer satisfaction, retention, and loyalty.
- Monitor customer feedback and identify areas for improvement.
Performance Monitoring & Reporting
Track KPIs such as response time, resolution rate, and customer satisfaction score (CSAT).
- Analyze service performance and prepare regular reports for senior management.
- Recommend improvements based on data-driven insights.
Cross-Department Collaboration
Work closely with sales, operations, IT, and product teams to address customer concerns.
- Provide customer insights to guide product/service improvements.
Training & Development
Conduct training programs to enhance team skills and product knowledge.
- Develop succession plans and career growth opportunities for CSR staff.
Budget & Resource Management
Manage departmental budget, resources, and tools.
- Propose technology solutions (CRM, helpdesk software, etc.) to improve efficiency.
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CSR Insurance Verification
2 days ago
Mandaluyong City, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱150,000 - ₱250,000 per yearAbout the role As a CSR Insurance Verification -Job Description:Handle basic insurance verification tasksAssist patients with scheduling and confirming appointmentsPerform outbound calls for follow-ups Qualifications:Minimum of 6 months BPO/Call Center experience handling inbound CSR tasksHealthcare account experience preferred, but not requiredWilling to...
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csr- import
2 days ago
Makati City, National Capital Region, Philippines Aickman and Greene Full time ₱1,200,000 - ₱1,800,000 per yearQUALIFICATIONSBachelor's degree graduate2–3 years of direct work experience as a CSR, Coordinator, or Agent in a freight forwarding environmentDemonstrated knowledge of import processes, terminology, and documentation for air and/or ocean freightSolid understanding of Incoterms and basic customs clearance proceduresJOB DESCRIPTIONManage the full import...
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CSR - Healthcare Associates
3 days ago
Mandaluyong City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the role Talent Outsourcing Channel Solutions' is seeking a driven and customer-focused CSR - Healthcare Associates to join our growing team in Mandaluyong City, Metro Manila. This full-time position will have you playing a vital role in delivering exceptional customer service to our clients in the healthcare industry.What you'll be doingProviding...
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CSR Healthcare Account
4 weeks ago
Quezon City, National Capital Region, Philippines Jocson College Inc. Full timeCSR Healthcare Account - Completed 2 years in College with 6 months work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The ideal candidate should have:At least a Bachelor's/College Degree, some college experience (but did not graduate) in any...
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CSR Healthcare Account
4 weeks ago
Quezon City, National Capital Region, Philippines Jocson College Inc. Full timeCSR Healthcare Account - College Graduate with or w/o work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The role involves handling inbound calls, providing exceptional customer service, troubleshooting, and ensuring customer satisfaction. Candidates...
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csr admin
3 days ago
Makati City, National Capital Region, Philippines Flat Planet Full time ₱300,000 - ₱360,000 per yearCustomer and Admin OfficerConduct and support audits for all activities across VIC and NSW, ensuring compliance with relevant standards and requirements.Manage customer communications, particularly regarding RFIs (Requests for Information), with a focus on achieving positive outcomes and timely results.Assist team members in preparing for audits and...
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Healthcare CSR
3 weeks ago
Quezon City, National Capital Region, Philippines Sourcefit Full timePosition Summary:We are seeking a compassionate and experienced Healthcare Customer Service Representative (CSR) to join our team. This role focuses on delivering exceptional service to patients by providing accurate billing information, applying payments, and resolving concerns related to insurance and account balances. The ideal candidate thrives in...
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Customer Service Manager in Mandaluyong
3 days ago
Mandaluyong City, National Capital Region, Philippines Job Vacancy Phil Full time ₱600,000 - ₱1,200,000 per yearJob QualificationsCustomer Service Manager in MandaluyongManufacturing IndustryJOB SUMMARY-The Customer Service Manager provides direction, instructions and guidance to the CSR Team. Ensure that the team members are providing high quality customer service in line with the company's core values. The CSM is responsible in providing a productive and motivating...
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csr bpo spanish bilingual
3 days ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,000,000 - ₱1,200,000 per yearWe're Hiring – Spanish-speaking Customer Service RepresentativesJoin our team and provide critical support in admin, data management, and client relations for a US-based mortgage account.Compensation & Benefits:Earn up to ₱100,000 salary + allowances10% Night DifferentialFree HMO Coverage from Day 1 (including dependents)Life InsurancePaid TrainingAnnual...
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CSR (Night Shift)
1 week ago
Quezon City, National Capital Region, Philippines Absorbent Trade Corporation Full time ₱216,000 - ₱300,000 per yearAbsorbent Trade Corporation is seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative (CSR) and Live Seller. If you have a passion for customer service, enjoy engaging with audiences, and have experience in live selling, we want to hear from youDuties and Responsibilities:Perform online sales activitiesPerform...