CSR Manager
3 days ago
Strategic Leadership
Develop and implement customer service strategies aligned with company goals.
- Set performance standards, policies, and procedures for the customer service department.
Team & Operations Management
Lead, mentor, and manage supervisors and CSR staff.
- Oversee daily operations to ensure smooth workflow and service quality.
- Handle workforce planning, scheduling, and resource allocation.
Customer Experience & Satisfaction
Ensure excellent handling of customer inquiries, complaints, and escalations.
- Implement initiatives to improve customer satisfaction, retention, and loyalty.
- Monitor customer feedback and identify areas for improvement.
Performance Monitoring & Reporting
Track KPIs such as response time, resolution rate, and customer satisfaction score (CSAT).
- Analyze service performance and prepare regular reports for senior management.
- Recommend improvements based on data-driven insights.
Cross-Department Collaboration
Work closely with sales, operations, IT, and product teams to address customer concerns.
- Provide customer insights to guide product/service improvements.
Training & Development
Conduct training programs to enhance team skills and product knowledge.
- Develop succession plans and career growth opportunities for CSR staff.
Budget & Resource Management
Manage departmental budget, resources, and tools.
- Propose technology solutions (CRM, helpdesk software, etc.) to improve efficiency.
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CSR Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Quanta Paper Corporation Full timeKey Responsibilities:Oversee and manage the end-to-end order process, from order receipt to delivery and billing.Supervise CSR staff to ensure accurate encoding, validation, and monitoring of customer orders.Coordinate with Sales, Warehouse, and Logistics to ensure timely dispatch and delivery of products.Implement and improve order processing procedures to...
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CSR Insurance Verification
24 hours ago
Mandaluyong City, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱150,000 - ₱250,000 per yearAbout the role As a CSR Insurance Verification -Job Description:Handle basic insurance verification tasksAssist patients with scheduling and confirming appointmentsPerform outbound calls for follow-ups Qualifications:Minimum of 6 months BPO/Call Center experience handling inbound CSR tasksHealthcare account experience preferred, but not requiredWilling to...
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CSR for Logistic
2 weeks ago
Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱250,000 - ₱450,000 per yearKickstart Your Career with Lean Solutions Group – PhilippinesWe're hiring Customer Service Representatives (CSR) for our Logistics Campaign "Handle light calls, lots of emails, and be part of a fun, growth-driven team"The Customer Service Representative (CSR) is responsible for managing and coordinating freight shipments with carriers and internal clients....
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csr- import
1 day ago
Makati City, National Capital Region, Philippines Aickman and Greene Full time ₱1,200,000 - ₱1,800,000 per yearQUALIFICATIONSBachelor's degree graduate2–3 years of direct work experience as a CSR, Coordinator, or Agent in a freight forwarding environmentDemonstrated knowledge of import processes, terminology, and documentation for air and/or ocean freightSolid understanding of Incoterms and basic customs clearance proceduresJOB DESCRIPTIONManage the full import...
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csr admin
3 days ago
Makati City, National Capital Region, Philippines Flat Planet Full time ₱300,000 - ₱360,000 per yearCustomer and Admin OfficerConduct and support audits for all activities across VIC and NSW, ensuring compliance with relevant standards and requirements.Manage customer communications, particularly regarding RFIs (Requests for Information), with a focus on achieving positive outcomes and timely results.Assist team members in preparing for audits and...
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100 chat support
2 weeks ago
Mandaluyong City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per yearAbout the role This is a full-time customer service role based in Metro Manila. You will be providing 100% chat support for a non-voice account, handling customer inquiries and requests via chat. As a Customer Service Representative (CSR), you will be the primary point of contact for customers, ensuring their needs are met promptly and efficiently.What...
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Customer Service Manager in Mandaluyong
3 days ago
Mandaluyong City, National Capital Region, Philippines Job Vacancy Phil Full time ₱600,000 - ₱1,200,000 per yearJob QualificationsCustomer Service Manager in MandaluyongManufacturing IndustryJOB SUMMARY-The Customer Service Manager provides direction, instructions and guidance to the CSR Team. Ensure that the team members are providing high quality customer service in line with the company's core values. The CSM is responsible in providing a productive and motivating...
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csr bpo spanish bilingual
3 days ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,000,000 - ₱1,200,000 per yearWe're Hiring – Spanish-speaking Customer Service RepresentativesJoin our team and provide critical support in admin, data management, and client relations for a US-based mortgage account.Compensation & Benefits:Earn up to ₱100,000 salary + allowances10% Night DifferentialFree HMO Coverage from Day 1 (including dependents)Life InsurancePaid TrainingAnnual...
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CSR (Night Shift)
7 days ago
Quezon City, National Capital Region, Philippines Absorbent Trade Corporation Full time ₱216,000 - ₱300,000 per yearAbsorbent Trade Corporation is seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative (CSR) and Live Seller. If you have a passion for customer service, enjoy engaging with audiences, and have experience in live selling, we want to hear from youDuties and Responsibilities:Perform online sales activitiesPerform...
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CSR (Healthcare)
3 days ago
Quezon City, National Capital Region, Philippines Intelassist Inc. Full time ₱300,000 - ₱400,000 per yearEmployment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 30,000 to 40,000 PHP/MonthlyJob DescriptionThe primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in...