CSR (Healthcare)

3 days ago

Quezon City, National Capital Region, Philippines Intelassist Inc. Full time ₱300,000 - ₱400,000 per year

Employment Type: Full-Time Employment

Work Setup: 100% Onsite

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 30,000 to 40,000 PHP/Monthly

Job Description

The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities:

  • Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.
  • Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.
  • Document call details and maintain accurate records in the system for reference and reporting purposes.
  • Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
  • Follow up on customer inquiries as needed to ensure timely resolution.
  • Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Collaborate with team members and other departments to improve customer experience and streamline processes.
  • Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.
  • Complete other assigned duties and projects as required by the supervisor or management.

Job Requirements:

  • High school diploma or equivalent
  • At least 4 years of experience in the BPO industry handling healthcare accounts.
  • Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
  • Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the
  • Health Insurance Portability and Accountability Act (HIPAA) at all times.
  • Knowledge of, and sensitivity to, cultural and language differences.
  • Able to perform basic mathematical computations.

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.
  • Access to both virtual and on-site intensive courses for career and personal development enhancement.
  • Monetary rewards for successful referrals that are hired.
  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.
  • Collaborative work environment
  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Application Question(s):

  • Okay in working onsite?

Experience:

  • handling healthcare accounts.: 4 years (Required)

Language:

  • English (Preferred)

Work Location: In person

  • Healthcare CSR

    3 days ago

    Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱500,000 - ₱1,000,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of a dedicated Healthcare CSR to join our team as part of our Medical Census campaign. As a Healthcare CSR for Medical Census, you will play a crucial role in gathering and maintaining accurate patient information for our healthcare clients. At ISTA Solutions, we value teamwork, professionalism,...

  • csr: healthcare

    3 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱18,000 - ₱23,000 per year

    Work Conditions:LOB/Account: HealthcareRole: CSRSD: Every MondayAug. 25Sep. 01Sep. 08Sep. 15Sep. 29Location: Bridgetown, Cubao, Quezon CitySchedule: ShiftingSet Up: OnsiteSalary: ₱23,000.00    - ₱18, Basic)    - ₱4, Premium Allowance)    - ₱1, Flex Fund Allowance)Benefits:20% Night DifferentialHMO Coverage on Day 1 (w/ Dependents upon...

  • Healthcare CSR

    3 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...

  • csr - healthcare account - open for newbie

    7 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱208,000 - ₱312,000 per year

    We're Hiring – CSR (Healthcare Account) OPEN FOR NEWBIELocation: Centris, Quezon CityStart Date: October 17, 2025Set-up: Onsite | Virtual Process – 1-Day Hiring OnlyQualifications:SHS Graduate OR 2 years in College (no back subjects) with at least 6–12 months BPO experienceFresh Graduates are welcome to applyStrong communication skillsAmenable to work...

  • CSR - Healthcare Account (Php 20,000 package + START ASAP)

    7 days ago

    Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱120,000 - ₱240,000 per year

    Qualifications:- With or without CSR experience- Has a healthcare background- Open to High School graduates (Old Curriculum), Senior High School and Undergraduates)- Can work in Mezza, Quezon City- Can work full onsite in Nightshift schedule- Can start this October 2025Job Type: Full-timePay: Php20,000.00 per monthBenefits:Flexible scheduleHealth...

  • csr healthcare

    7 days ago

    Quezon City, National Capital Region, Philippines Swift-up Full time ₱150,000 - ₱250,000 per year

    What you'll be doingRespond to inbound customer inquiries and concerns via phone.Troubleshoot and resolve customer issues efficiently and effectivelyProvide detailed information about our healthcare products and servicesProcess customer transactions, including applications, claims, and policy changesMaintain accurate records and documentation of all customer...

  • csr- healthcare account open for fresh grads

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱312,000 per year

    We're Hiring – CSR (Healthcare Account)Location: Centris, Quezon CityEarliest Start Date: October 10, 2025Set-up: Onsite | Virtual Process – 1-Day Hiring OnlyQualifications:SHS Graduate OR 2 years in College (no back subjects) with at least 6–12 months BPO experienceFresh Graduates are welcome to applyStrong communication skillsAmenable to work in...

  • Healthcare Virtual Hiring

    1 week ago

    Quezon City, National Capital Region, Philippines Nezda Global PH Full time ₱134,000 - ₱400,000 per year

    Healthcare CSRs availableLocations:Bridgetowne, Pasig (Boundary in Pasig)Northgate, AlabangOffers:Up to 23,000 SalaryPlus 20% Night DifferentialHMO Coverage upon day 1Annual IncreaseGuaranteed 13th and 14th Month PayQualifications:SHS Graduate with at least 1-year solid BPO experienceCollege Graduate or at least 2-year college completer in college with 6...

  • Up to 23k + 20k SOB + 20 ND

    7 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱180,000 - ₱360,000 per year

    About the role Nezda Technologies, Inc. is seeking 100 passionate and customer-focused individuals to join our dynamic team as Customer Service Representatives (CSR) for our Healthcare division. This full-time position offers a competitive salary, attractive benefits, and the opportunity to work virtually from the comfort of your own home in Quezon City...

  • Healthcare CSR

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on...