Franchising Personnel

Location: Katipunan, Quezon City

Reports to:  CEO & COO

About Company:

The Chicken Restaurant is a bold and dynamic Korean fried chicken brand built on a foundation of integrity and a commitment to fun. We are on an exciting growth trajectory, and our franchising program is at the core of our expansion strategy. We are looking for a visionary and experienced leader to drive our franchise development, ensuring our brand's essence and success are replicated with every new partner.

Job Summary:

The Franchising Personnel will be responsible for the strategic direction, growth, and performance of the Chicken Restaurant franchise network. This role requires a blend of strategic vision, operational expertise, and strong interpersonal skills to identify, recruit, and support franchise partners. The ideal candidate will be a brand ambassador, dedicated to ensuring every franchised location upholds our standards of quality, integrity, and fun.

Key Responsibilities:

• Franchise Strategy & Development:

• Develop and execute a comprehensive franchising strategy to achieve ambitious growth targets, both domestically and internationally.

• Lead the entire franchise development lifecycle, from lead generation and qualification to negotiations and agreement finalization.
• Analyze market trends, competitor activity, and demographic data to identify new growth opportunities and optimize expansion plans.

• Franchisee Relationship Management:

• Serve as the primary point of contact and a strategic partner for all franchise owners.

• Build and maintain strong, collaborative relationships with franchisees, providing ongoing support, guidance, and motivation.
• Conduct regular business reviews with franchisees to analyze performance, identify areas for improvement, and co-develop action plans to drive profitability and success.

• Brand & Operational Compliance:

• Ensure all franchised locations strictly adhere to Hooray Chicken's brand standards, operational procedures, and quality controls.

• Oversee the development and implementation of training programs for new franchisees and their staff.
• Conduct site visits and audits to ensure consistency in product quality, customer experience, and restaurant cleanliness.

• Marketing & Business Support:

• Collaborate with the marketing team to develop and implement national and local marketing campaigns that support franchise growth.

• Provide franchisees with the tools, resources, and support they need to succeed, including operational manuals, marketing materials, and supply chain solutions.
• Assist in resolving operational challenges and conflicts, acting as a mediator between franchisees and the corporate team.

• Financial Oversight:

• Monitor the financial performance of the franchise network, analyzing key metrics such as sales, profitability, and return on investment.

• Manage the franchising budget and P&L, ensuring financial targets are met.
• Work with the finance team to ensure timely and accurate collection of franchise fees and royalties.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Minimum of 2-5 years of experience in franchising, with at least 1 year in a senior leadership or Head of role.
• Proven track record of successfully growing a franchise network within the restaurant or food & beverage industry.
• Deep understanding of franchise law, contracts, and regulations.
• Exceptional leadership, communication, and negotiation skills.
• Strong financial acumen and analytical abilities.
• A strategic thinker with a hands-on approach to problem-solving.
• A passionate and fun personality that embodies the Chicken Restaurant brand.
• Ability to travel frequently to support franchise partners and explore new markets.