IT Asset Management Officer

Job Purpose

The IT Asset Management (ITAM) Officer is responsible for the effective management, tracking, and optimization of IT assets throughout their lifecycle—from procurement to retirement. This role ensures compliance with internal policies, vendor contracts, and regulatory requirements while supporting cost efficiency, service delivery, and risk mitigation.

This position contributes directly to the integrity and efficiency of IT operations by ensuring all hardware, software, and licensing assets are accurately accounted for and managed in line with best practices.

Key Responsibilities

1. Asset Lifecycle Management

2. Oversee the end-to-end lifecycle of IT assets (hardware and software), including procurement, deployment, maintenance, and retirement

3. Maintain and regularly update the IT Asset Management Database (ITAMDB) and Configuration Management Database (CMDB).

4. Coordinate with Procurement, Finance, and IT Operations to ensure timely acquisition and disposal of assets.

5. Asset Tracking & Inventory

6. Conduct regular physical audits and reconciliations of IT assets across offices and data centers.

7. Implement asset tagging, labeling, and barcode tracking for inventory control.

8. Ensure all deployed assets are recorded accurately with ownership, location, and usage details.

9. Software & License Compliance

10. Track software licenses, entitlements, and usage to ensure compliance with vendor agreements.

11. Monitor software deployment to avoid under-licensing or over-procurement.

12. Support internal and external audits by providing accurate software and asset documentation.

13. Policy & Process Implementation

14. Assist in developing and maintaining ITAM policies, procedures, and standards aligned with ITIL and ISO/IEC 19770 frameworks.

15. Promote IT asset governance practices across departments and support compliance with data protection and cybersecurity policies.

16. Reporting & Analysis

17. Generate regular reports on asset status, utilization, depreciation, and contract renewals.

18. Identify opportunities for cost savings through asset reallocation, standardization, and vendor negotiations.

19. Provide input for budgeting and forecasting based on asset trends and lifecycle analysis.

20. Vendor & Contract Management

21. Maintain an inventory of IT-related contracts, warranties, and service agreements.

22. Track key dates such as license renewals, support expiration, and lease terms.
23. Liaise with vendors on procurement, RMA processes, and service performance.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 3–5 years of relevant experience in IT asset management, IT operations, or IT procurement.
• Experience working in a mid-to-large enterprise or multinational organization is preferred.

Technical Skills

• Proficiency in IT asset management tools (e.g., ServiceNow, Lansweeper, JAMF, or equivalent).
• Familiarity with software licensing models (Microsoft, Adobe, etc.) and ITSM practices.
• Advanced Excel and reporting skills; knowledge of database querying is a plus.
• Certifications (Preferred but not required)
• Certified IT Asset Manager (CITAM)
• ITIL Foundation Certification
• ISO/IEC 19770 knowledge

Key Competencies

• Attention to Detail: Ensures accuracy and integrity in all asset records.
• Analytical Thinking: Ability to interpret data to optimize asset usage and costs.
• Collaboration: Works effectively with cross-functional teams including Finance, Procurement, and IT.
• Communication Skills: Strong verbal and written communication in English; knowledge of Filipino is an advantage.
• Organization & Prioritization: Manages multiple priorities in a dynamic environment.
• Ethical Judgment: Maintains confidentiality and adheres to compliance standards.