Client Facing Solutions Analyst
22 hours ago
DIRECTLY REPORTS TO
Head of Solutions Services
MAIN AREA OF RESPONSIBILITY
We're looking for a Solutions Analyst – Integrations who will serve as the bridge between our clients' business and technical teams, and Sprout's product and engineering squads.
In this role, you'll analyze, design, and oversee system integrations that help clients unlock the full value of the Sprout ecosystem. You'll partner closely with clients, Customer Success Managers (CSMs), and internal delivery teams to ensure every integration is well-scoped, clearly documented, and successfully implemented.
If you're passionate about simplifying complex technical concepts, thrive in client-facing roles, and enjoy working at the intersection of business and technology, this role is for you.
KEY RESPONSIBILITIESClient Discovery & Solution AnalysisLead client sessions to understand business processes, data flow requirements, and integration objectives.Assess system compatibility and propose tailored integration solutions using Sprout's APIs and products.Translate client needs into clear, actionable requirements, workflows, and data mapping documents.Collaborate with product and engineering teams to validate feasibility and optimize integration design.Clearly explain technical concepts (APIs, authentication, data sync) to non-technical stakeholders.Stay familiar with authentication and security standards such as OAuth 2.0, OpenID Connect, SSO, JWT, and SAML.Implementation Support & DeliveryWork alongside Product Managers and Solution Architects during project rollout.Support UAT (User Acceptance Testing) by validating integrations against business requirements.Troubleshoot integration issues and coordinate with engineering for timely resolution.Maintain up-to-date documentation including requirements, API specs, and implementation guides.Track progress and communicate effectively with both internal and client teams.Collaboration & Continuous ImprovementPartner with Sales, Pre-Sales, and Product to evaluate integration opportunities and define scopes.Answer and resolve queries or requests raised by Customer Success Managers (CSMs) related to client integration issues, providing clear guidance or coordinating with technical teams as needed.Identify repeatable patterns and contribute to reusable integration frameworks or best practices.Gather client feedback and recommend enhancements to improve integration experience and efficiency.QUALIFICATIONS6–8 years of experience in solutions consulting, business analysis, or technical implementation within SaaS, HR tech, or enterprise software.Strong understanding of APIs, data mapping, and system integration workflows.Excellent communication skills — able to confidently engage with both business and technical stakeholders.Hands-on experience with OAuth 2.0, SSO, JWT, or related authentication protocols.Demonstrated ability to manage small-to-medium integration projects end-to-end.Familiarity with Agile delivery and working in cross-functional teams.PMP, CBAP, or Agile certification is a plus.Naturally curious, detail-oriented, and thrives in a collaborative, fast-moving environment.Why Join SproutWork with some of the country's most innovative enterprise clients and technology teams.Be part of a group that shapes how organizations connect their systems and data across platforms.Gain exposure to cutting-edge HR tech and integration projects.Thrive in a culture that values innovation, learning, and people-first solutions.
Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.
Disclaimer
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I intend to apply for a position with Sprout Solutions Inc.
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