Sales Compliance Specialist

5 days ago

Philippines Clark Three West AeroPark Asurion Full time ₱900,000 - ₱1,200,000 per year

PURPOSE & DESCRIPTION

The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions.  This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.

JOB RESPONSIBILITIES

  • Help identify and trend fraudulent activity and compliance issues through interaction analysis
  • Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
  • Utilize voice analytics software to find specific call types and create custom views that add business value
  • Contribute to ad hoc analytics & inspection projects that support business initiatives  
  • Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
  • Process ad hoc requests assigned by Compliance leadership for supporting teams/departments
  • Clearly and concisely summarize findings through verbal and written communication
  • Create visual reports that help create narratives to accompany data
  • Demonstrate Core Values and Leadership Principles

WHAT YOU'LL BRING TO THE TEAM

  • Ability to handle sensitive data and discussions in a professional and discreet manner
  • Strong language comprehension, verbal, and written communication skills
  • Strong time management skills
  • Ability to maintain productivity with minimal direct supervision 
  • Analytical, problem solving, outside-the-box, and solution-oriented thinking
  • Technical skills and ability to learn

DESIRED QUALIFICATIONS

  • Bachelor's Degree or equivalent work experience in a relevant field
  • Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
  • Microsoft Office Suite
  • Power BI knowledge (preferred)
  • Demonstrated ability to consistently achieve all performance metrics

WORKING CONDITIONS

  • Shifts are typically comprised of an 8-hour day at a computer workstation.
  • Overtime may be required according to business needs.

  • Call Center Supervisor

    3 days ago

    Philippines - Clark Three West AeroPark Asurion Full time ₱350,000 - ₱500,000 per year

    Supervisor, Call Center OperationsFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from...

  • Technical Support

    5 days ago

    Philippines - Clark Three West AeroPark Asurion Full time ₱20,000 - ₱35,000 per year

    The purpose of the role is to help Asurion's customers "stay connected" with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.Key AccountabilitiesUndertake...

  • Carrier Sales Specialists

    5 days ago

    Philippines Valoroo Full time ₱80,000 - ₱120,000 per year

    Job Description Job Title: Carrier Sales SpecialistJob Location: PhilippinesJob Description:We seek a highly motivated and experienced Carrier Sales Specialist to join our team. The ideal candidate will have excellent communication and negotiation skills, a proven track record of exceeding sales targets, and a thorough understanding of the transportation...

  • Inventory Specialist

    4 weeks ago

    , Bulacan, Philippines REGAN INDUSTRIAL SALES INC Full time

    About the role We are seeking an experienced Inventory Specialist(s) to join our dynamic team at REGAN INDUSTRIAL SALES INC. As a full-time Inventory Specialist, you will play a crucial role in maintaining and optimising our warehouse operations in Meycauayan Bulacan, Cebu, and/or Davao. This position requires strong attention to detail and a proactive...

  • Compliance Product Specialist

    5 days ago

    Remote (Philippines) Secret Full time ₱1,200,000 - ₱2,000,000 per year

    Position Overview Position Overview The Compliance Product Team serves as the innovation and infrastructure arm of the Compliance Department. This team is responsible for designing, developing, and optimizing scalable, compliant systems, tools, and workflows that ensure regulatory alignment while enabling operational efficiency across all business lines.By...

  • Executive Specialist

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines APB Sales Strategy Full time ₱1,000,000 - ₱3,000,000 per year

    READ FIRST BEFORE SENDING YOUR APPLICATIONTHIS IS NOT A REMOTE/WFH ROLEThis is an on-site role - office is located at the Philexcel Building, Clark, Pampanga, PhilippinesFull-Time from 6:00am - 3:00pm Philippine Time (Australian Time Zone)About APB StrategyAPB Strategy is fast becoming Australia's go-to agency for sales and leadership executive recruitment....

  • Compliance Specialist

    4 weeks ago

    , Metro Manila, Philippines Eden Senior Care Full time

    Compliance Specialist – Collections Time Zone : 9 AM to 5 PM Central Standard Time (CST) About Eden Senior Care: Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that...

  • Sales Operations Specialist

    4 weeks ago

    , , Philippines KDCI Outsourcing Full time

    Sales Operations Specialist (Deal Desk) KDCI Outsourcing is seeking a Deals Desk Specialist to support our partner’s sales operations by managing and maintaining the integrity of deal registration processes. The successful candidate will ensure that all vendor registrations are submitted, tracked, and maintained accurately and efficiently, enabling Sales...

  • Compliance Specialist

    3 weeks ago

    , Central Luzon, Philippines KONE Full time

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...

  • Carrier Compliance Specialist

    7 days ago

    Philippines Valoroo LLC Full time ₱420,000 per year

    Job OverviewThe Carrier Compliance Specialist screens, onboards, monitor transportation service providers within the company's carrier network and verify compliance internally to established criteria that meet or exceed the regulations and laws that govern transportation throughout the United States, Canada, and Mexico.Responsibilities:Screen and onboard new...