Customer Sales Representative

6 days ago

Makati City, National Capital Region, Philippines Zirconia Inc Full time ₱900,000 - ₱1,200,000 per year

About the role

As a Customer Sales Representative at Zirconia Inc', you will be the face of our company, providing exceptional customer service and driving sales to support our continued growth. This full-time customer-facing role is based in our Makati City office, where you will be responsible for handling inbound customer enquiries and delivering a first-class experience to build long-lasting relationships with our clients.

What you'll be doing

  1. Respond promptly and courteously to customer enquiries via phone, email and live chat
  2. Provide accurate product information and advice to assist customers in making purchasing decisions
  3. Process orders, handle returns and resolve customer complaints effectively
  4. Identify upsell and cross-sell opportunities to maximise sales
  5. Maintain detailed records of customer interactions and sales activities
  6. Collaborate with the sales and marketing teams to support promotional campaigns
  7. Continuously seek ways to improve the customer experience and identify areas for process improvements

What we're looking for

  1. 1+ years of experience in a customer service or sales-oriented role, preferably in a call centre or retail environment
  2. Strong communication and interpersonal skills with the ability to build rapport with customers
  3. Excellent problem-solving and decision-making abilities to handle customer queries effectively
  4. Proficient in using computer systems and customer relationship management (CRM) software
  5. A positive, resilient and adaptable attitude to thrive in a fast-paced environment
  6. Basic knowledge of the products and services offered by Zirconia Inc' is preferred

What we offer

At Zirconia Inc', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits including:

  1. Comprehensive medical insurance and health coverage
  2. Generous annual leave and holiday entitlement
  3. Ongoing training and professional development opportunities
  4. Opportunities for career progression and advancement
  5. A collaborative and inclusive company culture

About us

Zirconia Inc' is a leading provider of high-quality consumer products, serving customers across the Philippines. With a strong focus on innovation, sustainability and exceptional customer service, we are continuously expanding our presence and diversifying our product portfolio. As an employer, we value our employees and strive to create a positive and fulfilling work environment where everyone can thrive.

If you are passionate about delivering outstanding customer service and want to be part of a dynamic and growing organisation, we encourage you to apply for this exciting opportunity. Click the "Apply now" button below to submit your application.

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