Client Operations Team Lead

3 days ago

Ortigas Metro Manila, Philippines Insight Full time ₱1,200,000 - ₱2,400,000 per year

Client Operations Team Lead

Location:

  1. This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.

Insight at a Glance

  • 14,000+ engaged teammates globally
  • Certified GPTW (Great Place to Work)
  • 20 on Fortune's World's Best Workplaces list
  • $9.2 billion in revenue
  • Received 35+ industry and partner awards in the past year
  • $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Client Operations Team Lead will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level degree of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further. As a Client Operations Team Lead, you will get to:

  • Develop and implement efficient practices to meet business needs.
  • Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
  • Ensure teammates attend company, vendor, and publisher trainings and webinars, as directed.
  • Build relationships with other Insight departments and increase efficiencies where applicable.
  • Prioritize and respond to incoming client escalations and provide first level escalation with a "buck stops here" mindset.
  • Ensure teammates process accurate/correct orders and adhere to contract compliance.
  • Provide reporting for management and maintain positive interaction with other cross-functional departments.
  • Identify any training needed for teammates and coach them as needed, while also being able to QA requests.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

  • Bachelor's Degree in any course preferred.
  • College level or higher.
  • 5+ years of experience in customer service and operations or other related experience.
  • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
  • Strong written and verbal English communication skills.
  • Able to successfully manage multiple priorities.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
  • HMO on Day 1 with 2 free dependent.

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