Customer Service Team Lead

6 days ago

Ortigas Metro Manila, Philippines iSupport Worldwide Full time ₱1,200,000 - ₱2,400,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Customer Service Team Lead to supervise a back-office team handling client account reconciliation and email support. The role involves ensuring service accuracy, coaching team members, analyzing service trends, and collaborating with cross-functional departments to resolve escalated issues while driving process improvements.

You will provide the best service to our partner brands by performing these tasks:

  • Lead and supervise a team of Customer Service Representatives for reconciliation and email support.
  • Monitor daily operations to ensure accurate client account reconciliation and data updates.
  • Review and respond to escalated client issues with timely and effective resolution.
  • Coach, train, and provide performance feedback to team members.
  • Ensure quality standards and response times for all email communications.
  • Collaborate with Finance, Operations, and Client Experience teams to address complex issues.
  • Analyze service trends and reconciliation errors to identify improvement opportunities.
  • Maintain performance documentation, reconciliation metrics, and client satisfaction reports.
  • Support process optimization initiatives and help develop SOPs for back-office workflows.
Who are we looking for?
  • Bachelor's degree in Business, Finance, or a related field.
  • Experience in customer service or operations, with supervisory exposure.
  • Strong leadership and team management skills.
  • Excellent written communication skills for email/chat support.
  • Proficiency in Microsoft Excel and Google Sheets for data tracking and reporting.
  • Experience in reconciliation, account servicing, or back-office operations.
  • Familiarity with CRM platforms (Sticky DOT IO experience is a plus).
  • High attention to detail and accuracy in handling client data.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Exposure to SOP development, process optimization, and trend analysis.
  • Strong cross-functional collaboration abilities.
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

  • Customer Care Team Lead

    2 weeks ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1 - ₱2 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Customer Care Team Lead

    3 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?Design made simple for the modern home. Our...

  • General Ledger Team Lead

    3 weeks ago

    , Metro Manila, Philippines Jardine Service Centre Full time

    Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We...

  • Customer Care Team Lead

    2 weeks ago

    Ortigas, Philippines Satellite Office Solutions Full time ₱1,440,000 - ₱2,160,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?Design made simple for the modern home. Our...

  • Logistics Team Lead

    6 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    LOGISTICS TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN LOGISTICS TEAM LEAD?Design made simple for the modern home. Our passion lies...

  • Customer Service Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Customer Service Team Lead

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Team Lead - Dayshift (Local) Job Summary Responsible for planning, analyzing, implementing and directing Customer Service programs and initiatives and ensures effective and efficient operational activities and provides solutions that enhance the company’s quality of transactional customer experience. General Responsibilities Achieves...

  • Logistics Team Lead

    6 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    LOGISTICS TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A LOGISTICS TEAM LEAD?Our awesome client, a prominent furniture...

  • Logistics Team Lead

    6 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱800,000 - ₱1,200,000 per year

    OVERVIEW:Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart...

  • Customer Service Team Lead

    3 days ago

    Manila, National Capital Region, Philippines LaLaMove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...