Technical Support Staff

Summary: The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with...

Job SummaryThe Technical Staff analyzes client data to ensure accuracy and compliance with KYC standards. Responsibilities include validating documents, correcting discrepancies, and collaborating with teams to support customer onboarding and maintain data integrity.How will you contribute?Will handle client information and KYC review.What will make you...

Technical Staff Level One serves as the first line of support in IT operations. This role is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and software applications. It involves direct interaction with end-users, ensuring smooth IT operations and high customer satisfaction.Key Responsibilities:Technical Support &...

Job ResponsibilitiesGleaning Technical Requirements from new customersDemonstrations and Proof of ConceptsWorking with Sales and Technical teams on proposalsPreparing Technical Documents for customers (eg) RFPs, Architecture SolutionsManaging relationships with customers technical team and providing post-sales support as necessaryStaying up to date on...

Technical Staff Level Two provides advanced technical support, addressing escalated issues from Level One staff. This role involves diagnosing complex problems, maintaining IT systems, and contributing to infrastructure projects. It requires intermediate to advanced technical knowledge and the ability to work independently or lead small teamsScope of Work &...

TECHNICAL SUPPORT (SQL and INTEGRATION)Company Location:Bonifacio Global City, Taguig City.Work Setup:Full Onsite (Monday to Friday)About Us:FYB Technologies Inc. is an e-commerce and software technology company specializing in custom solutions software development and gaming integration. We empower businesses of all sizes to succeed in the digital...

TECHNICAL SUPPORT SPECIALISTResponsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time targets.Participate...

· Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence. · Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair. · Must be able to coordinate with Senior...

Job SummaryThe IT Senior Support Team Lead is responsible for overseeing the daily operations of a team of senior support professionals, ensuring timely and effective resolution of complex technical issues. This role involves managing and mentoring support staff, coordinating ticketing and helpdesk activities, ensuring high productivity and excellent...

Job RoleWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second level support for IT incidents and requests, ensuring timely and accurate resolution.Key ResponsibilitiesMonitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365,...