Accounts & Administration Officer

5 days ago

Clark Freeport Zone, Philippines OHRS Corp Full time

About the Role

Our Australian partner is seeking a highly organised and detail-oriented Accounts & Administration Officer who will support our Customer Service and Print Operations team. This role combines accounting responsibilities with customer support, order processing, and administrative duties in a fast-paced printing environment.

This is a day shift, Mon-Fri with weekends off.

Key Responsibilities

Accounts & Finance

  • Reconcile bank statements and monitor transactions.
  • Record sales invoices and billings accurately.
  • Process Accounts Payable (AP) and Accounts Receivable (AR).
  • Payroll processing.
  • Enter and maintain asset records in Xero.
  • Monitor payments and follow up on dishonored transactions.
  • Assist with BAS, IAS, P&L, cash-flow, income statements, and other financial reports.
  • Perform other accounting related duties as required.

Customer Support & Administration

  • Handle printing enquiries via phone, email, and live chat for Australian customers.
  • Assist customers with orders, artwork setup, payments, product specifications, and delivery details.
  • Create, review, and discuss quotations with clients.
  • Follow up on pending payments and confirm order progression.
  • Enter and code confirmed orders accurately into the system.
  • Verify print-ready artwork to ensure accurate quoting and fast processing.
  • Follow up on urgent jobs to ensure production timelines are met once payment and artwork are confirmed.
  • Ensure all email enquiries are responded to within 30 minutes, prioritising urgent requests.
  • Track dispatched orders with carriers (Toll, First, StarTrack, TNT) and confirm timely delivery.
  • Notify customers when orders are ready for pickup or dispatched, including tracking details.
  • Follow up with clients on artwork approvals when required.
  • Support the design team with order and artwork coordination.
  • Champion and manage the product range, including stock ordering.
  • Complete general administrative and ad hoc tasks to support business operations.

Skills & Experience

  • Proven experience in accounts and administration roles.
  • Strong knowledge of AP, AR, payroll, P&L, cash-flow, BAS, IAS, and financial reporting.
  • Experience working in a customer service–focused environment.
  • Excellent written and verbal communication skills.
  • Comfortable making inbound and outbound calls to customers and suppliers.
  • High attention to detail and strong organisational skills.
  • Ability to work independently and collaboratively within a team.
  • Comfortable working within the Australian time zone (AEST).

Job Type: Full-time

Pay: Php38, Php42,000.00 per month

Benefits:

  • Health insurance
  • On-site parking

Application Question(s):

  • On a scale of 1 to 10, with 10 being fluent, how good is your spoken English?
  • Are you comfortable working onsite in an office environment?
  • Are you able to multitask?

Education:

  • Bachelor's (Preferred)

Experience:

  • Xero: 2 years (Preferred)
  • Customer service: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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