Helpdesk Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱250,000 - ₱500,000 per year

About the Role:

As a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

*What You'll Do:*

  • Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats.
  • Acknowledge all client inquiries and collect work orders.
  • Collect information reports to find out performance and progress status.
  • File work orders, proposals, department files, and other paperwork submitted by vendors.
  • Monitor activities that happen outside the building, such as proper waste disposal and recycling.
  • Follow instructions, short correspondence, and memos and ask clarifying questions.
  • Respond to common inquiries or complaints from clients, co-workers, and supervisors.
  • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  • Impact through clearly defined duties, methods, and tasks are described in detail.
  • Deliver own output by following defined procedures and processes under close supervision and guidance.

*What You'll Need:*

  • High School Diploma or GED with up to 2 years of job-related experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

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