Service Desk Coordinator

2 weeks ago

Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱3,000,000 - ₱3,600,000 per year

The Support and Helpdesk Coordinator is responsible for managing and monitoring support tickets, ensuring efficient communication between clients, field engineers, and internal departments. This role plays a key part in providing timely technical assistance and ensuring smooth coordination for issue resolution.

Key Responsibilities:

  • Monitor and manage incoming tickets through the company's ticketing system.
  • Communicate with clients regarding their technical concerns and provide updates on issue status.
  • Gather and document all relevant information such as client name, issue details, initial troubleshooting steps (if already performed), and client address.
  • Coordinate with field engineers regarding onsite activities and provide necessary assistance or support.
  • Collaborate with other departments, such as the Development Team, if the client's concern requires escalation.
  • Ensure that all client concerns are properly tracked, documented, and resolved within agreed timelines.
  • Maintain a high level of professionalism and customer service in all communications.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • At least 1-2 years of experience in helpdesk, technical support, or coordination role.
  • Knowledge of ticketing systems (e.g., Freshdesk, Zendesk, JIRA or similar).
  • Strong communication, coordination, and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: In person

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