Short-Term Rental Virtual Assistant

2 weeks ago

Manila, National Capital Region, Philippines BruntWork Full time ₱80,000 - ₱120,000 per year

This is a remote position.

Schedule: Monday to Friday, 7:00 AM – 11:00 AM (CT)
Client Timezone: Central Time (CT)
Total Weekly Hours: 20 hours

This is an exciting opportunity to become the operational backbone of a growing short-term rental business. You'll play a key role in guest experience management while supporting the company's expansion across multiple booking platforms.

Your work will directly impact guest satisfaction and business growth, combining customer service excellence with strong organizational and administrative skills. You'll handle a variety of tasks—from guest communication to property listings and maintenance coordination—while working with cutting-edge property management tools in a dynamic and fast-paced industry.

Responsibilities

  • Manage guest communications across multiple booking platforms with prompt and professional responses.

  • Coordinate guest check-ins, including setting secure lock codes and sharing essential property details.

  • Create and optimize property listings on new booking platforms to support business growth.

  • Provide exceptional guest support, answering questions about property amenities, local attractions, and features.

  • Coordinate maintenance and repair services, liaising with vendors when issues arise.

  • Maintain accurate records and tracking systems using Excel for smooth operations.

  • Support special business projects, such as PowerPoint presentations, during slower periods.

  • Monitor and respond to guest needs throughout their stay to ensure five-star experiences.

Requirements

  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

  • Excellent written communication skills for professional guest interactions.

  • Experience with online booking platforms and comfort learning new systems.

  • Flexibility to work weekends during peak seasons (fall) and weekdays during summer.

  • Strong attention to detail and ability to manage multiple properties and guest needs.

  • Prior customer service experience, ideally in hospitality or property management.

  • Reliable internet connection and a professional home office setup.

  • Ability to adapt to seasonal workloads and shifting business priorities.

  • Growth mindset with enthusiasm for learning property management operations.

Independent Contractor Perks

  • Permanent work-from-home setup

  • Immediate hiring

ZR_28678_JOB

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