Concierge

1 week ago

Taguig, National Capital Region, Philippines Campaign Complete Solutions Phils Full time ₱720,000 - ₱1,080,000 per year
  • Bachelor's degree in Tourism and/or any related course
  • Fresh graduates are welcome to apply
  • Prior experience in facilities, property management, hospitality or related field
  • Effective verbal and written communication skills
  • Able to interact with the general client staff & vendors with easeo Ability to manage conflict and conflicting priorities.
  • Demonstrates proactive & professional approach to customer service
  • Has a customer-oriented attitude
  • Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
  • Has Knowledge in Microsoft Office
  • Practice email etiquette

Responsibilities

Foreseeing and assessing the guests/customer needs:

  • Complying with the establishment's regulations and good practices to ensure customer satisfaction;
  • Maintain a positive workplace ambiance
  • Align with "The Globe Way" culture;
  • Catering to the guests' needs by anticipating and answering their requests in a timely manner;
  • Handling outgoing and incoming correspondence in an accurate and timely manner.
  • Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
  • Ensures guests/customer's query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

  • Being the liaison between the guest and the site premise;
  • Responding to the guests' questions and inquiries; and
  • Ensuring all information provided to the guest is current and accurate;
  • Warmth and sincere greetings, personalized if possible
  • Consistent phone confirmation of guests or visitor's identification (ID);
  • Consistent capturing and storing of visitor's guest's profile
  • Prompt confirmation of the meeting or visit with the host employee;
  • Issuance of guest badge for the confirmed and valid meeting or visit;
  • Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
  • Efficiency in handling customer complaints to avoid escalation;
  • Consistently implement the existing building access house rules in coordination with the monthly reports;
  • 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

  • Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
  • Identify and process legitimate visitors or guests for official meetings;
  • Identify and process reception desk transactions that need to de diverted to the official;
  • Identify and process special material receiving transactions such as senior leadership teams and local government;
  • Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
  • Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 18,000

Job Type: Full-time

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Work Location: On the road

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