Customer Retention Specialist

1 week ago

Cebu City, Central Visayas, Philippines Staffvirtual Full time ₱1,500,000 - ₱3,000,000 per year


Job Title: Customer Retention Specialist

Overview:

We are seeking a motivated and goal-driven professional to join our client in the online gaming industry. This role focuses on outbound calling to both VIP and regular churned customers, with the goal of re-engaging players, driving activity, and enhancing customer loyalty. The ideal candidate is confident on the phone, skilled in building rapport quickly, and motivated by achieving results.

Responsibilities:

  • Make outbound calls to both VIP and churned regular customers to re-engage them.
  • Build strong relationships and deliver excellent customer service during each interaction
  • Identify opportunities to retain and reactivate players through proactive outreach.
  • Communicate promotional offers and encourage continued player activity.
  • Record and track customer interactions using CRM or support tools.
  • Collaborate with internal teams to resolve customer concerns promptly and effectively.

Qualifications:

  • Experience in outbound calling, telesales, or customer engagement roles.
  • Strong communication and interpersonal skills, with a confident phone presence.
  • Goal-oriented mindset with proven ability to meet or exceed targets.
  • Customer-first approach with professionalism and empathy.
  • Background in online gaming or sports betting is a plus, but not required.
  • Familiarity with CRM systems or call management tools is an advantage.

Schedule: TBD

Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package

    • HMO Day 1 + FREE dependent coverage

    • De minimis and allowances

    • Attendance bonus

    • Paid time offs

  • Company-provided work setup (laptop, monitor, accessories)

  • Training, career growth, and global exposure

  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL


  • Retention Agent

    2 days ago

    Cebu City, Central Visayas, Philippines SVC PH Inc. Full time

    Select VoiceCom is currently looking Retention Agent to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of...

  • Customer Care Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time

    Customer Care SpecialistWe are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.***This is a...

  • Retention Agent

    1 week ago

    Cebu City, Central Visayas, Philippines SVCPH Inc. Full time ₱70,000 - ₱150,000 per year

    Responsibilities:Answer customer inquiries regarding subscriptions (zero selling involved)Attend to billing concernsRetain subscriptions of customersResolve billing disputes Desired skills & knowledge:Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experiencePrevious experience with subscription service industry an...

  • Retention Agent

    1 week ago

    Cebu City, Central Visayas, Philippines SVCPH Full time ₱250,000 - ₱500,000 per year

    Job Description: Responsibilities:Answer customer inquiries regarding subscriptions (zero selling involved)Attend to billing concernsRetain subscriptions of customersResolve billing disputesDesired skills & knowledge:Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experiencePrevious experience with subscription...

  • Team Lead, Customer Care

    1 week ago

    Cebu City, Central Visayas, Philippines Dynata Full time $60,000 - $120,000 per year

    Role OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning customer success and sales...

  • Customer Service

    1 week ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Full time ₱250,000 - ₱350,000 per year

    Position Overview:We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional...

  • Customer Operations Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱400,000 - ₱800,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Customer Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...

  • Customer Reservation Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱200,000 - ₱250,000 per year

    About the role Join our dynamic team at Valeros Velasco Tabernilla Proverify INC. as a full-time Customer Reservation Specialist based in Cebu City, Cebu. In this role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their satisfaction and loyalty.What you'll be doingHandling inbound customer...

  • Customer Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Brilliance LLC Full time $79,200 - $96,400 per year

    Customer Support Specialist (Chat + Calls). Location: 100% Remote. Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays). Compensation: $550–$800 per month. About is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been one of the...