Customer Retention Specialist

2 days ago

Cebu City, Central Visayas, Philippines Staffvirtual Full time ₱1,500,000 - ₱3,000,000 per year


Job Title: Customer Retention Specialist

Overview:

We are seeking a motivated and goal-driven professional to join our client in the online gaming industry. This role focuses on outbound calling to both VIP and regular churned customers, with the goal of re-engaging players, driving activity, and enhancing customer loyalty. The ideal candidate is confident on the phone, skilled in building rapport quickly, and motivated by achieving results.

Responsibilities:

  • Make outbound calls to both VIP and churned regular customers to re-engage them.
  • Build strong relationships and deliver excellent customer service during each interaction
  • Identify opportunities to retain and reactivate players through proactive outreach.
  • Communicate promotional offers and encourage continued player activity.
  • Record and track customer interactions using CRM or support tools.
  • Collaborate with internal teams to resolve customer concerns promptly and effectively.

Qualifications:

  • Experience in outbound calling, telesales, or customer engagement roles.
  • Strong communication and interpersonal skills, with a confident phone presence.
  • Goal-oriented mindset with proven ability to meet or exceed targets.
  • Customer-first approach with professionalism and empathy.
  • Background in online gaming or sports betting is a plus, but not required.
  • Familiarity with CRM systems or call management tools is an advantage.

Schedule: TBD

Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package

    • HMO Day 1 + FREE dependent coverage

    • De minimis and allowances

    • Attendance bonus

    • Paid time offs

  • Company-provided work setup (laptop, monitor, accessories)

  • Training, career growth, and global exposure

  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL


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