Care Coordinator

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Position: Care Coordinator A

ULocation: Central Luzo

nWork setup & shift: Remote | Day Shif

t

What's in it for yo

u?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Of

f)Employee Referral Progr

amWork Life Balan

ce

Your R

oleAs an Care Coordinator AU, you are responsible f

**or:

Role Pur**
pose The Care Coordinator supports older adults receiving Home Care Package and Support at Home services by managing onboarding, service coordination, scheduling, referrals, documentation, and client communication. The role ensures services are safe, goal-aligned, culturally inclusive, and responsive to each client's needs. It also monitors wellbeing, identifies early deterioration, assists with risk assessments, and supports care plan reviews in line with wellness, reablement, and dignity-of-risk princip

**les.

Key Responsibil**

ities1. Client Onboa

• rdingComplete client intake and system
• setupCollect health, cultural, communication, and support inform
• ationExplain program details, service options, rights, responsibilities, and pr
• icingApply trauma-informed, culturally safe, and supported decision-making princ
• iplesIdentify early risks and escalate appropri
• atelyAssist clients with onboarding and care planning docu

ments2. Care Planning & Reasses

• smentGather information across functional, clinical, social, cultural, and safety
• areasSupport development and review of Support Plans and quarterly bu
• dgetsCoordinate reassessments when needs or risks c
• hangeAssist in documenting risk themes and mitigation strat
• egiesEnsure updates reflect wellness and reablement princ

iples3. Monitoring Wellbeing &

• RisksConduct early-stage monthly touchpoints and additional monitoring as req
• uiredTrack wellbeing through communication with clients, families, and prov
• idersIdentify early deterioration and escalate pro
• mptlySupport updates to care plans, risk profiles, and safety
• plansRecord incidents and assist with document

ation4. Service Coordination, Scheduling & Refe

• rralsOrganise timely commencement of ser
• vicesCommunicate preferences and needs to rostering
• teamsLiaise with support workers, clinicians, and external prov
• idersIssue referrals, coordinate aids/equipment, and support continuity of
• careFacilitate transitions to/from hospital, respite, or short-term pro

grams5. Client & Family Communic

• ationProvide clear, trauma-informed and culturally respectful communic
• ationSupport decision-making and offer interpreters or aids where n
• eededAssist with feedback proc
• essesMaintain accurate, real-time progress

notes6. Touchpoints & Fee

• dbackConduct or coordinate monthly touchp
• ointsRecord feedback, concerns, and service t
• hemesEscalate issues and identify opportunities for goal-aligned servic

e use7. Budget & Financial Su

• pportMonitor budgets and flag risks of overspe
• ndingAssist with consumables purchasing aligned with program
• rulesResolve billing queries with fi
• nancePrepare quarterly budget summ

aries8. Quality, Safety & Compl

• ianceMaintain accurate documentation in Visual
• CareSupport WHS, infection control, hazard reporting, and safe work prac
• ticesParticipate in audits, reviews, incident follow-ups, and improvement activ
• itiesEnsure compliance with aged care legislation, quality standards, and organisational pol

icies9. Stakeholder Engag

• ementBuild positive relationships with clients, families, providers, and advo
• catesParticipate in case discussions, multidisciplinary meetings, and hand

**overs

Key Selection Cri**

**teria:

Commun**

• icationStrong written and verbal English skills for client, team, and provider commun
• icationHealthcare or nursing background highly r
• egardedUnderstanding of community or aged care s

ervicesTime Man

• agementAbility to manage multiple tasks, deadlines, and competing pri

oritiesInterpersonal

• SkillsAble to maintain positive, professional relationships with clients and stake

holdersAttention to

• DetailAccurate documentation of client information and service

updatesComputer Prof

• iciencyCompetent with general applications and willing to learn Visual Care s

oftware