Customer Support Specialist

3 days ago

San Fernando, Central Luzon, Philippines Beepo Full time

Discover your 100% YOU with Beepo

Position: AU Customer Care Co-Ordinator

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an AU Customer Care Co-Ordinator, you are responsible for:

Role Overview
The Customer Care Coordinator delivers exceptional customer support across phone, email, and live chat. This role manages inquiries, resolves issues, coordinates logistics, and ensures a seamless customer experience while fostering positive relationships.

Key Responsibilities

1. Logistics Management

  • Monitor and prioritise logistics tasks
  • Process requests promptly and provide stakeholder updates
  • Coordinate deliveries and communicate delays proactively
  • Collaborate with logistics teams to resolve bottlenecks
  • Handle complaints to improve customer satisfaction

2. Customer Care Management

  • Manage customer inquiries across phone, email, and live chat
  • Resolve issues efficiently and escalate complex cases
  • Oversee returns, refunds, exchanges, and warranty claims
  • Ensure timely ticket resolution and accurate information

3. Reporting & Order Management

  • Maintain and update allocated reports
  • Review and approve online orders, including weekends

4. Ad Hoc Support

  • Perform additional tasks to support team and business needs

Qualifications & Experience

  • Previous customer service or call center experience (retail, logistics, CS, or sales)
  • Experience with inbound/outbound calls, email, and live chat
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Availability to work rotating weekday or weekend shifts

Preferred:

  • Experience with Zendesk and NetSuite
  • Familiarity with e-commerce or furniture industry

Key Competencies

  • Strong communication and interpersonal skills
  • Customer-first problem-solving approach
  • Adaptability to new systems and processes
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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