AU Customer Care Co-Ordinator

3 days ago

San Fernando, Central Luzon, Philippines Beepo Inc. Full time

Discover your 100% YOU with Beepo

Position: AU Customer Care Co-Ordinator

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an AU Customer Care Co-Ordinator, you are responsible for:

Role Overview The Customer Care Coordinator delivers exceptional customer support across phone, email, and live chat. This role manages inquiries, resolves issues, coordinates logistics, and ensures a seamless customer experience while fostering positive relationships.

Key Responsibilities

1. Logistics Management

  • Monitor and prioritise logistics tasks
  • Process requests promptly and provide stakeholder updates
  • Coordinate deliveries and communicate delays proactively
  • Collaborate with logistics teams to resolve bottlenecks
  • Handle complaints to improve customer satisfaction

2. Customer Care Management

  • Manage customer inquiries across phone, email, and live chat
  • Resolve issues efficiently and escalate complex cases
  • Oversee returns, refunds, exchanges, and warranty claims
  • Ensure timely ticket resolution and accurate information

3. Reporting & Order Management

  • Maintain and update allocated reports
  • Review and approve online orders, including weekends

4. Ad Hoc Support

  • Perform additional tasks to support team and business needs

Qualifications & Experience

  • Previous customer service or call center experience (retail, logistics, CS, or sales)
  • Experience with inbound/outbound calls, email, and live chat
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Availability to work rotating weekday or weekend shifts

Preferred:

  • Experience with Zendesk and NetSuite
  • Familiarity with e-commerce or furniture industry

Key Competencies

  • Strong communication and interpersonal skills
  • Customer-first problem-solving approach
  • Adaptability to new systems and processes
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

  • Customer Support Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines Beepo Full time

    Discover your 100% YOU with BeepoPosition: AU Customer Care Co-OrdinatorLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU Customer Care Co-Ordinator, you are responsible for:Role OverviewThe...

  • Care Coordinator AU

    3 days ago

    San Fernando, Central Luzon, Philippines Beepo Inc. Full time

    Discover your 100% YOU with Beepo Position: Care Coordinator AULocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an Care Coordinator AU, you are responsible for: Role Purpose The Care...

  • Customer Service Officer

    1 day ago

    San Fernando, Central Luzon, Philippines CO Careers Full time

    Position Title:Customer Service OfficerWork Set Up:OnsiteSchedule:5:00 AM - 2:00 PM PHTJob Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark, PampangaQuick Rundown:In this role, you will serve as the primary point of contact for our valued customers, providing exceptional assistance and support. Your responsibilities will primarily...

  • Medical Scheduler

    2 weeks ago

    San Fernando, Central Luzon, Philippines CO Careers Full time ₱32,000 - ₱64,000 per year

    Position Title:Medical SchedulerWork Set Up:On-siteSchedule:3:00 AM - 12:00 PM PHTJob Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark, PampangaQuick Rundown:We're looking for a proactive and detail-oriented Customer Care Specialist to support the day-to-day operations of a U.S.-based home healthcare provider. This role is perfect for...

  • Customer Care Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    JOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a highly motivated and experienced Customer Care Representative to...

  • AU Receptionist And Administration Assistant

    3 days ago

    San Fernando, Central Luzon, Philippines Beepo Inc. Full time

    Discover your 100% YOU with Beepo Position: AU Receptionist And Administration AssistantLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Receptionist And Administration Assistant, you are...

  • Senior PHP Laravel Developer

    1 day ago

    San Fernando, Central Luzon, Philippines CO Careers Full time

    Position Title:Senior PHP Laravel DeveloperWork Set Up:OnsiteSchedule:9:00 PM - 6:00 AM PHTJob Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a Senior PHP Laravel Developer who can work independently and has strong experience improving and maintaining an existing codebase—not just building...

  • Recruiter (Onboarding Specialist)

    3 days ago

    San Fernando, Central Luzon, Philippines CO Careers Full time

    Position Title:Recruiter (Onboarding Specialist)Work Set Up:OnsiteSchedule:9:00 PM - 6:00 AM PHTJob Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark, PampangaQuick Rundown:We are seeking a driven and detail-oriented Healthcare Recruiter to manage high-volume sourcing, prescreening, and onboarding in a fast-paced, compliance-focused...

  • Care Coordinator

    3 days ago

    San Fernando, Central Luzon, Philippines Beepo Full time

    Discover your 100% YOU with BeepoPosition: Care Coordinator AULocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an Care Coordinator AU, you are responsible f**or:Role Pur**pose The Care Coordinator...

  • Customer Service

    1 day ago

    San Fernando, Central Luzon, Philippines CO Careers Full time

    Position Title:Customer Service (Care Coordinator)Work Set Up:Work From HomeSchedule:12:00 AM - 9:00 AM PHTJob Location:Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will...