IT Helpdesk Engineer

2 days ago

Manila, National Capital Region, Philippines Adventus Full time ₱250,000 - ₱350,000 per year
Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe
We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace
With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations
Job Description:
Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs IT asset management and other adhoc duties as assigned Knowledge of ITSM or ITIL will be an added advantage
Job Requirements:
Good knowledge of Windows OS, AD, Office years of relevant working experience, preferably from SI environment Strong problem solving skills and positive attitude Good coordination and communication skills with internal and external customers Able to work independently with minimum supervision Excellent customer management skills Entry level candidates are welcomed to apply

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