IT Engineer

Key Responsibilities:

●Voice System Administration:

○Manage and maintain VoIP systems (e.g., Cisco, Avaya, 3CX, Zoom Phone, Microsoft Teams Phone, etc.)

○ Configure and support PBX systems, SIP trunks, and analog/digital gateways

Telephony Infrastructure Support:

○Troubleshoot issues related to call quality, dropped calls, latency, and voice network performance

○ Monitor system performance and ensure high availability of voice services

●User Provisioning and Support:

○ Set up new users, extensions, voicemail, and call routing

○ Provide end-user support and training on telephony features

Integration and Projects:

○ Integrate telephony with other systems (e.g., CRM, helpdesk, UC platforms)

○ Participate in telephony migration or upgrade projects

Security and Compliance:

○Ensure voice systems are secure, patched, and compliant with company policies

○ Implement call recording, encryption, and backup solutions as needed

● Documentation and Reporting:○

○Maintain documentation for configurations, topologies, and support procedures

Generate reports on call usage, performance, or billing

Skills & Qualifications:

●Required Skills:

○ Experience in voice system administration

○ Minimum 1-2 years of voice system administration experience is required

○ Proficiency in managing and maintaining VoIP systems (e.g., Cisco, Avaya, 3CX, Zoom Phone, Microsoft Teams Phone, etc.)

○ Hands-on experience with all listed VoIP systems including Cisco, Avaya, 3CX, Zoom Phone, and Microsoft Teams Phone is required

○ Ability to configure and support PBX systems, SIP trunks, and analog/digital gateways

○ Strong troubleshooting skills for call quality, dropped calls, latency, and voice network performance issues

○ Experience in monitoring system performance and ensuring high availability of voice services

○ Skills in user provisioning, setting up new users, extensions, voicemail, and call routing

○ Ability to provide end-user support and training on telephony features

○ Experience in integrating telephony with other systems (e.g., CRM, helpdesk, UC platforms)

○ Participation in telephony migration or upgrade projects

○ Knowledge of security and compliance for voice systems, including call recording, encryption, and backup solutions

○ Ability to maintain documentation for configurations, topologies, and support procedures

○ Skills in generating reports on call usage, performance, or billing

○ Bachelor's degree is required for this IT Engineer role