Customer Acquisition Associate

JOB SUMMARY : The Customer Acquisition Associate is responsible for identifying, engaging, and qualifying prospective clients for our environmental testing laboratory services. This role collaborates with Sales, Laboratory, and Marketing teams to convert interest into measurable growth by generating high-quality leads, building strategic relationships, and supporting proposals and onboarding.

Core Duties and Responsibilities:

1. Identify and qualify new business opportunities

a. Research potential clients in environmental monitoring, wastewater, soil and groundwater testing, air quality, hazardous waste , stack emission and WEM (Industrial services).

b. Build and maintain an updated target account list and ideal customer profile (ICP).

2. Prospect and lead generation

a. Initiate contact with key decision-makers (e.g., General Manager, Sales and Marketing Manager/Supervisor/Executive).

b. Conduct outbound outreach via email, phone, social media, and industry events.

c. Develop engaging value propositions highlighting test menus, turnaround times, compliance adherence, and cost efficiency.

3. Relationship building and account growth

a. Develop long-term relationships with prospective and existing clients.

b. Understand client pain points (regulatory, sampling, data reporting) and tailor solutions.

c. Collaborate with technical teams to create customized proposals and proof-of-concept options.

4. Customer-centric and proposal support

a. Present laboratory capabilities, accreditation scope (e.g., ISO/IEC 17025), QA/QC processes, and data interpretation.

b. Prepare and co-lead compelling proposals, quotes, and service level agreements (SLAs).

c. Assist in designing test plans or pilot studies to demonstrate value.

5. Sales process management

a. Track opportunities through the sales funnel (lead → opportunity → quote → closure).

b. Maintain accurate CRM records (contacts, activities, pipeline, and forecast).

c. Coordinate internal stakeholders (Account Managers, Chemists, Project Managers) to ensure timely responses.

6. Market intelligence and competitive analysis

a. Monitor industry trends, regulatory changes (e.g., DENR-EMB, LLDA), and competitor offerings.

b. Gather feedback from prospects to inform service development and pricing strategies.

7. Marketing alignment and content creation

a. Collaborate with Marketing to develop collateral (case studies, testimonials, whitepapers) that address environmental testing needs.

b. Support webinars, trade shows, and site visits with tailored demonstrations.

8. Contract negotiation and closing

a. Lead price negotiations within approved guidelines.

b. Ensure all compliance and contractual terms are understood by clients.

c. Facilitate smooth onboarding and transition to the account management or project teams.

9. Customer onboarding and first deliverables

a. Assist new clients with documentation, sampling instructions, and submission workflows.

b. Ensure initial testing programs start on time with clear expectations for turnaround times and reporting formats.

10. Client success and retention

a. Monitor client satisfaction, usage trends, and repeat business opportunities.

b. Identify upsell or cross-sell opportunities (e.g., expanding test menus, maximize ATIC advantage ).

c. Escalate and coordinate resolution of issues or complaints with quality assurance and operations.

Technical and Compliance-Related Duties

· Understand and communicate accreditation and compliance standards

o Explain ISO/IEC 17025, GLP, QA/QC procedures, chain-of-custody, calibration routines, and method validation.

o Ensure client inquiries about data integrity, traceability, and reporting formats are addressed accurately.

· Quality and data integrity awareness

o Emphasize accuracy, reproducibility, and timely reporting in all client interactions.

o Coordinate with Lab QA to provide samples of reports, certificates of analysis (COAs), and method references.

· Safe and compliant engagement

o Adhere to corporate safety, privacy, and ethical guidelines in all outreach activities.

o Ensure handling of sensitive client data complies with data protection standards.

Qualifications

· Bachelor's degree in Environmental Science, Chemistry, Environmental Engineering, or related field.

· 2–5+ years in technical sales, business development, or account management in environmental testing or related laboratory services.

· Knowledge of environmental testing methods, regulatory frameworks, and accreditation processes.

· Strong communication, negotiation, and presentation skills.

· Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and MS Office.

· Ability to translate technical concepts into client-focused business value.

Performance Metrics (KPIs)

· Qualified lead generation rate and conversion to opportunities.

· New client acquisition and revenue growth from new accounts.

· Proposal win rate and average deal size.

· Sales cycle length and forecast accuracy.

· Client satisfaction scores and onboarding time.

[CM1]5-10 new clients

Job Type: Full-time

Pay: Php23, Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion

Language:

• English (Preferred)

Work Location: In person