service desk l1 team lead

DUTIES & RESPONSIBILITIESAdvance troubleshooting skills with regards to hardware and softwareWith communication and problem solving skillService oriented with an can-do attitudeWilling to do the task in overtimeShifting ScheduleWriting and editing training manualsAcknowledge support tickets and responds to user requestAcknowledge Calls or Mails concern by...

Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Officer based in Ortigas. The Front Desk Officer will be responsible for reception duties, welcoming visitors, managing phone calls, and providing exceptional customer service. Daily tasks include handling office administration, operating...

The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...

KEY RESPONSIBILITIES:Assist users experiencing technical problems with hardware, software, networking and computer related issues.Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error.Log, track, and maintain detailed incident reports on all calls.Assist in monitoring of Branch and Home office technologies,...

Requisition Number: IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)#20 on Fortune's World's Best Workplaces list$9.2 billion in...

Role OverviewThe CSR Team Lead is a front-line leader responsible for guiding, coaching, and supporting a team of Customer Service Professionals (CSPs) in a fast-paced, inbound financial services environment. This role balances people leadership with hands-on operational support, ensuring exceptional customer experiences while driving team performance,...

This is a remote position.Reviewing security documents for completeness and recording requirements Filing security documents with appropriate governmental entities The verifying client provided documents during the account creation process Assisting in the preparation and filing of account closing documents Assisting other departments with document...

Primary Purpose of RoleThe Service Desk Support Specialist is responsible for:Provide Level 1 & 2 IT store support to stores including NewStore POS and all associated systemsWork with the infrastructure team to provide level 1 & 2 desktop support to the Satellite Office, MHUB and the warehouseProvide general operational support to stores and the...

Discover your 100% YOU with MicroSourcingPosition:Offshore Customer Service Team Lead/Cyberscape Beta, Ortigas, PasigLocation:Cyberscape Beta, Ortigas, PasigWork Setup & Shift:Work from Home | Night shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid...

Role DescriptionThis is a full-time, on-site Receptionist role based in Pasig. The Receptionist will handle front desk responsibilities such as greeting visitors, managing incoming calls, and assisting with inquiries. Additional tasks include maintaining records, scheduling appointments, managing correspondence, and performing general clerical duties to...