Collections Team Lead

2 days ago

Pasig, National Capital Region, Philippines Tonik Full time ₱8,000,000 - ₱12,000,000 per year

Job Introduction

As a Collections team lead you will provide day-today work to the group, conducts workload study, plans activities, sets direction, and provides supervision to and evaluation of direct reports. Plays a pivotal role in overseeing and managing the collections department, ensuring efficient and effective debt recovery processes. Your responsibilities will include leading a team of collections specialists, developing, and implementing collection strategies, and collaborating with cross-functional teams to optimize workflows.

Responsibilities


• Prepares, Coordinates and Supervises the daily activities of the Desk Collectors


• Assists Desk Collectors or recommend collection techniques for difficult situations


• Provides the necessary coaching to direct reports


• Generates Daily, Weekly, Monthly reports related to performance updates and KPIs


• Escalates the necessary items to the management


• Processes reversals when necessary


• Ensures resolution of customer issues raised through the Collection Department


• Attains the set targets


• Adheres to the Central Bank and the Company's policies


• Other tasks that may be assigned from time to time

Qualifications


• Bachelor's Degree in Finance, accounting or a related field


• With at least, one (1) year of previous collections Team Leader experience


• Excellent communication and interpersonal skills


• Demonstrate a high level of technical proficiency regarding Client and Company collection systems and processes which measurably exceeds minimal requirements


•
High degree of drive and determination to achieve or exceed set goals

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