Customer Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Eastvantage Full time ₱300,000 - ₱396,000 per year

Application Reminder:
Please apply only if you meet and accept the following requirements:

  • Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.
  • Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)
  • Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is non-negotiable).
  • Minimum 2 years BPO/Customer Service experience with HubSpot or similar CRM/ticketing tools.

We appreciate your understanding and look forward to reviewing applications from candidates who are aligned with these terms.

--

Position Overview
The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.

Core Responsibilities

  • Respond timely and professionally to customer inquiries via phone and email
  • Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
  • Follow up with customers to confirm complete resolution of open issues
  • Clearly explain products, services, policies, and procedures to customers
  • Accurately document all customer interactions and feedback in the CRM system (HubSpot)
  • Escalate complex issues to the appropriate internal teams
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  • Monitor recurring customer concerns and provide actionable insights for service or process improvements
  • Maintain up-to-date knowledge of products, services, and industry best practices

Experience And Skills

  • Minimum2 years of experience in customer-facing or customer support roles
  • Experience with HubSpot or similar CRM/ticketing systems preferred
  • Excellent verbal and written communication skills
  • Knowledge of the medical industry and familiarity with medical terminology
  • Strong problem-solving and organizational skills
  • Proven ability to manage time effectively and meet deadlines
  • Comfortable working independently while also being a collaborative team player
customerservicerepresentative #customerservice #healthcareaccount #medicalaccount #CSR #BPO #technicalsupport #ticketing #CRM #hubspot #callcenter #agent #startasap

  • Customer Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Support Specialist We are seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our valued customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping others while maintaining high customer satisfaction standards....

  • Customer Support Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines Equinix Full time ₱900,000 - ₱1,200,000 per year

    Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes...

  • IT Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines 7c640b3f-e0ee-4c21-82cf-a67b75eb244f Full time ₱1,500,000 - ₱3,000,000 per year

    IT Support Specialist (Project-Based)Location: Remote (Work from Home)Job Type: Project-Based, Fixed RateRequirements:Graduate of Computer Studies or related course.Experience in technical support for both hardware and software.Knowledge of network servers and network security.Experience with API integrationsJob Type: Fixed termBenefits:Work from homeWork...

  • Customer Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines COL Investment Management, Inc. Full time ₱250,000 - ₱500,000 per year

    About the Company:COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.Job Description:Provide prompt assistance to clients, addressing...

  • B2C Customer Service Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Oceania International Full time ₱150,000 - ₱250,000 per year

    Company DescriptionOceania International, based in Shanghai, is a leading e-commerce merchant specializing in cross-border markets since 2008. As the top Amazon seller in Shanghai Municipality, Oceania operates globally with facilities in Anhui, Canada, Britain, Europe, and the United States. The company manages over 500 diverse products across platforms...

  • Broker Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines RAM GROUP Full time ₱400,000 - ₱600,000 per year

    About RAMRAM Australia Services No. 2 PTY LTD is an Australian owned, based and regulated non-bank lender with offices in Sydney, Melbourne, Brisbane, Hong Kong and Shanghai that focuses on providing Australian residential home loans to its customers.Job PurposeYour role as a Broker Support Specialist is an integral part of our Broker Support Team. Your...

  • Customer Success Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and commercial...

  • Customer Care Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines APEC Homes Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Care Specialist to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide...

  • Customer Service Staff

    2 weeks ago

    Pasig, National Capital Region, Philippines H&K Business Support Inc. Full time ₱180,000 - ₱300,000 per year

    Atleast Highschool GraduatePreferably with experience in BPO or customer support.With good communication skills.Computer literateWilling to be assigned in Pasig CityJob Type: Full-timeBenefits:Additional leaveCompany Christmas giftOpportunities for promotionPay raiseWork Location: In person

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines H&K Business Support Inc. Full time ₱200,000 - ₱500,000 per year

    College Graduate of any course.Preferably with experience in BPO and customer support.With good communication skills.Computer literateWilling to be assigned in Bridgetown Ugong Pasig CityJob Type: Full-timeBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for promotionPaid trainingPay raiseWork Location: In person