Senior Executive

2 days ago


Pasay, National Capital Region, Philippines EXL Talent Acquisition Team Full time

Job Responsibility

  • Handle inbound travel-related voice calls and emails and provide end-to-end support for reservations, modifications, and travel advisories.
  • Create, modify, and manage complex domestic and international itineraries, including multi-city, round-the-world, and mixed-carrier journeys.
  • Process airline ticketing functions such as issuance, reissuance, revalidation, exchanges, and voids using GDS (Galileo).
  • Manage cancellations and offer fare-appropriate solutions while adhering to airline policies and client travel program guidelines.
  • Provide accurate fare quotes, check availability, interpret fare rules, and ensure compliance with travel policies.
  • Coordinate with airlines, suppliers, and internal teams to resolve booking or service-related issues.
  • Maintain high service standards while meeting performance metrics such as quality, AHT, and customer satisfaction.
  • Keep up-to-date with airline regulations, travel advisories, visa requirements, and industry changes.
  • Document all interactions accurately on GDS/ booking tools.

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