Technical Service Supervisor
2 weeks ago
Company Description
Power Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable technology.
JOB SUMMARY:
This position is responsible for the operational excellence of his/her assigned site ensuring Customer Satisfaction and attaining AppleCare Service Excellence goals. This position is responsible for overseeing the operations, proactively identifying issues before they occur, providing direction to all site team members, implementing policies that is aligned with the company's mission, vision and core values. The site head audits daily, provide reports to management, maximizing operational budget and minimizing financial losses against business objectives.
EDUCATION / EXPERIENCE
- College Graduate of any computer-related course.
- Has 2 years experience in retail, customer service, or BPO field.
- Has leadership experience of at least 2 years.
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