Mobile Technician

Previous experience in technical support, customer service, or a related field is preferred.

Experience in multitasking roles where both technical and customer-facing skills were utilized is highly desirable.

Technical Skills:

Proficiency in troubleshooting technical issues related to the consumer electronics field (handheld phone).

Ability to diagnose hardware and software problems efficiently.

Experience with repairing and maintaining technical equipment.

Familiarity with CRM software and ticketing systems for managing customer inquiries and technical support requests.

Customer Service Skills:

Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.

Strong interpersonal skills and the ability to empathize with customers' concerns and provide effective solutions.

Patience and attentiveness when dealing with customer inquiries and complaints.

Ability to maintain a positive and professional attitude even in challenging situations.

Multi-Tasking Abilities:

Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Flexibility and adaptability to switch between technical troubleshooting and customer service duties seamlessly.

Capacity to remain calm under pressure and manage stress during peak periods.

Teamwork and Collaboration:

Willingness to work collaboratively with cross-functional teams, including other technicians, customer service representatives, and supervisors.

Ability to share knowledge and expertise with team members and contribute to a positive team environment.

Openness to receiving feedback and incorporating it into improving performance and service delivery.

Problem-Solving and Adaptability:

Strong analytical and problem-solving skills to identify root causes of technical issues and implement effective solutions.

Ability to adapt to new technologies, products, and procedures quickly.

Resourcefulness in finding creative solutions to customer problems, even in situations with limited information or resources.

Attention to Detail and Documentation:

Diligence in maintaining accurate records of customer interactions, technical issues, and solutions provided.

Commitment to following established procedures and protocols for documenting customer inquiries and service requests.

Accuracy in processing orders, returns, and exchanges to ensure customer satisfaction and compliance with company policies.

Certifications and Training:

Any relevant certifications in technical support (NCll), customer service, or related fields are a plus.

Responsibilities:

Receive, inspect, and record shipments of goods.

Organize and maintain inventory levels to ensure adequate stock is available.

Monitor inventory levels and reorder supplies as needed.

Maintain accurate records of inventory transactions, including receipts, withdrawals, and returns.

Ensure the proper storage and handling of goods to prevent damage or spoilage.

Prepare and package items for shipment according to company standards.

Assist with inventory audits and stocktaking procedures.

Keep the store or warehouse clean, organized, and free from safety hazards.

Collaborate with other team members to optimize store operations and customer service.

Prepare daily and weekly reports.

Requirements:

Bachelor's degree or equivalent.

Previous experience in a similar role is preferred.

Strong attention to detail and accuracy.

With good communication skills

Excellent organizational and time management skills.

Ability to work independently and prioritize tasks effectively.

With strong Computer skills and familiarity with inventory management software.

Flexible