Team Lead

3 days ago

Baguio City Cordillera Admin Region, Philippines Openmind Technologies Inc. Full time $60,000 - $80,000 per year

Our client is looking for a highly motivated and experienced
Team Lead
to join their growing APAC team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with cross-functional teams across time zones.

Job Title: Team Lead

Location: Baguio, Philippines (Onsite)

Department: APAC Operations / Technical Service

Responsibilities:

  • Lead, mentor, and manage a team of professionals supporting the APAC region.
  • Monitor daily operations and ensure timely delivery of client and internal deliverables.
  • Provide hands-on support for escalated technical issues and act as a liaison with engineering or product teams when necessary.
  • Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.
  • Coordinate with global teams to ensure alignment across regions.
  • Identify training needs and foster a culture of continuous learning and improvement.
  • Manage scheduling, shift planning, and workforce capacity based on business demands.
  • Contribute to process optimization and documentation of best practices.
  • Assist in hiring, onboarding, and performance evaluations for the team.

Qualifications

  • 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
  • Solid understanding of technical concepts, such as systems operations, software support, or data platforms (adapt this based on your domain).
  • Strong problem-solving, analytical, and organizational skills.
  • Experience with tools like MS office, excel, outlook.
  • Ability to lead distributed teams and work across time zones.
  • Excellent communication skills in English, both verbal and written.
  • Experience working in a fast-paced, multicultural environment.

Preferred Skills:

  • Background in SaaS, cloud platforms, or technical support environments.
  • Familiarity with SQL, scripting, or APIs is an advantage.
  • Experience in managing client-facing technical support or service delivery teams.

Why Join:

  • Be part of a growing global team with opportunities to lead and make an impact.
  • Work in a collaborative environment with supportive leadership.
  • Competitive compensation and benefits package.
  • Opportunities for professional development and career growth.

We are an Equal Opportunity Employer

  • Grade VII Unscheduled Care Lead NAAS825211

    3 days ago

    Cordillera Admin Region, Philippines HSE Workplace Health & Wellbeing Full time $80,000 - $120,000 per year

    Before you applyThis job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement ReferenceNAAS825211CategoryManagement/Admin/ICTGradeGrade VII 0582Advertisement sourceHSEAdvertisement TypeInternalImportant InformationThis job is in the HSE.Health regionHSE Dublin and MidlandsCountyKildareLocationNaas...

  • Customer Service Representative/Lead

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time $20,000 - $30,000 per year

    Responsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.Monitor and follow up on customer feedback to ensure complete resolution of...

  • Sales and Marketing Specialist

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Ausphin International Institute Full time ₱104,000 - ₱130,878 per year

    Company DescriptionAusphin International Institute offers Australian qualifications in Culinary, Hospitality, and Business Management both in the Philippines and Australia. We provide certifications including International Certificate in Culinary & Business Management and International Certificate in Hospitality Management. Our campus is located in Baguio...

  • Customer Support Supervisor

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines xTool Official Full time ₱500,000 - ₱1,000,000 per year

    Benefits• Competitive salary + night shift differential.• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).• Employee housing support (Free Apartment).• International training and career development opportunities职责 / Responsibilities:● 带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer...

  • Customer Experience Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Emapta Global Full time $600,000 - $1,000,000 per year

    Drive Customer Success Across Global PartnershipsAt Emapta, we don't follow the traditional outsourcing playbook-we rewrite it. For 15 years, we've been connecting businesses with high-performing teams that operate as true extensions of their onshore workforce. As a Certified B Corporation, we use business as a force for good, prioritizing transparency,...

  • Customer Service Supervisor

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Description:1. Team Building SupportAssist the Philippines Country Lead in establishing and scaling the local customer service team.2. Training & Capability DevelopmentDevelop initial training programs and materials to ensure the team quickly gains customer service competencies.Continuously improve the local training framework to maintain high service...

  • HR & Administration Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    RoleWe are looking for a proactiveHR & Admin Managerto support our 24/7 customer service operations, with a strong focus on night shift requirements. This role oversees end-to-end HR and administrative functions, includingrecruitment, timekeeping, payroll, employee relations, compliance, and office administration, ensuring seamless operations across all...

  • Team Lead- NA ops

    3 days ago

    Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱600,000 - ₱1,200,000 per year

    Our client is looking for a highly motivated and experienced Team Lead to join their growing NA team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with...

  • Project Officer

    3 days ago

    Ifugao, Cordillera Admin Region, Philippines Plan International Nepal Full time ₱104,000 - ₱130,878 per year

    Apply now »Date:5 Aug 2025Location:Ifugao, PhilippinesCompany:Plan InternationalThe OrganisationPlan International Pilipinasis a development, humanitarian, child-, youth-, and girl-centered organization, working in the Philippines since 1961.We strive for a just world, working together with children, young people, supporters, and partners in advancing...

  • Product Trainer

    3 days ago

    Bokod, Cordillera Admin Region, Philippines Everllence Full time $80,000 - $120,000 per year

    On-site Recovery is called upon when there has been a breakdown in a ship engine, a wind turbine, or a production apparatus. Our task is to help the customer quickly get their ship sailing again or reestablish their production. At On-site Recovery, we specialize in on-site machining of large machine components, directly machining on the customer's equipment...