HR & Administration Manager

4 days ago

Baguio City Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Role

We are looking for a proactive
HR & Admin Manager
to support our 24/7 customer service operations, with a strong focus on night shift requirements. This role oversees end-to-end HR and administrative functions, including
recruitment, timekeeping, payroll, employee relations, compliance, and office administration
, ensuring seamless operations across all shifts.

Key Responsibilities

Recruitment & Onboarding

  • Lead recruitment efforts for 24/7 teams, particularly for night shift roles.
  • Manage full-cycle hiring: job postings, candidate screening, interviews, onboarding, and orientation.

HR Operations & Compliance

  • Oversee timekeeping, scheduling, payroll, and benefits administration, ensuring accuracy in night shift differentials and overtime pay.
  • Ensure compliance with Philippine labor laws and statutory benefits.

Employee Relations & Retention

  • Act as the primary HR contact for night shift employees, addressing concerns and promoting engagement.
  • Develop and implement engagement and retention programs tailored for night shift workforce.

Administration & Facilities

  • Manage office operations and housing support for 24/7 teams, including night-time logistics, security, and transport.
  • Oversee procurement of supplies, IT equipment allocation, and vendor management.

Reporting & Shift Coordination

  • Prepare HR reports (headcount, attrition, recruitment progress, etc.).
  • Ensure smooth shift handover between day and night operations.
  • Align HR policies and reporting with the international HQ team.

Qualifications

  • Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
  • 5+ years of HR experience, with at least 2 years in a managerial role.
  • BPO or customer service industry experience preferred; familiarity with 24/7 operations is a plus.
  • Strong knowledge of Philippine labor law, night shift differentials, and statutory benefits.
  • Excellent communication skills in English and Filipino, with strong cross-shift coordination capabilities.
  • Proficient in HRIS, payroll/timekeeping systems, and MS Excel/Google Sheets.
  • Willing to work on a
    permanent night shift schedule
  • Willing to work onsite in Baguio City

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