Retail Sales Admin

3 days ago


San Juan, National Capital Region, Philippines Farm Fresh Milk Incorporated Full time ₱400,000 - ₱600,000 per year

Supports the sales team in day-to-day operations to ensure smooth coordination between departments, efficient order processing, customer satisfaction, and timely reporting. This role is crucial in managing administrative tasks related to the sales of pasteurized milk and UHT ambient dairy products.

Key Responsibilities:

Sales Support & Coordination:

  • Manage sales order processing for pasteurized and UHT milk products.
  • Liaise with production, logistics, and warehouse teams to ensure timely dispatch and delivery.
  • Coordinate with key account managers and field sales staff for sales updates and customer requirements.
  • Maintain and update price lists, promotions, and customer master data in ERP/CRM systems.

Customer Relationship Management:

  • Handle inquiries from customers regarding product availability, pricing, delivery schedules, and order status.
  • Ensure all customer records are accurately maintained and updated regularly.

Reporting & Analysis:

  • Prepare daily, weekly, and monthly sales reports, including volume tracking for pasteurized and UHT categories.
  • Analyze sales data to identify trends, out-of-stock issues, and market demand.
  • Monitor and track promotional activities and their effectiveness.

Documentation & Compliance:

  • Ensure all sales documentation (invoices, delivery notes, contracts) is accurate and filed appropriately.
  • Work closely with the finance team for credit checks, payment follow-ups, and account reconciliation.
  • Maintain compliance with company policies, food safety, and dairy regulatory standards.

Inventory & Forecast Coordination:

  • Assist in forecasting sales demand based on historical data and marketing campaigns.
  • Monitor inventory levels and coordinate with supply chain to avoid stockouts or overproduction.

Key Skills & Competencies:

  • Strong organizational and administrative skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office (especially Excel); experience with ERP systems (e.g., SAP, Oracle) is a plus.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Understanding of dairy industry supply chains, particularly chilled (pasteurized) and ambient (UHT) product handling.

Qualifications & Experience:

  • Bachelor's degree in business administration, Sales, Marketing, or a related field.
  • 2+ years of experience in a sales administrative or support role, preferably in the FMCG or dairy industry.
  • Familiarity with pasteurized and UHT dairy product handling, sales cycles, and distribution models


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