General Service Administrator

RSS is seeking for an experienced General Service Administrator to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.

This role is based in Clark Pampanga.

About us

RSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value to our clients. Our focus extends beyond excellence in products and services; we prioritize fostering employee satisfaction, cultivating trust, and perpetually innovating to elevate the overall experience for our stakeholders.

Why choose us?

• Day shift
• HMO Coverage from Day 1: Includes one FREE dependent.
• Unlimited coffee (and other warm drinks)
• Weekends off
• Competitive renumeration
• Employee referral incentive program
• 13th month salary
• Government contributions Social Security System, PhilHealth, Pag-Ibig, TIN
• Opportunities for promotions within RSS
• Paid training and development
• Transportation service provided
• Inclusive, supportive and fun company culture.

Position Summary:

We are looking for a reliable and detail-oriented General Service Administrator to support our Australian-based team in managing the offhire and damage process for our rental equipment fleet. This remote role involves coordinating offhire documentation, managing damage reporting workflows, and ensuring accurate records and communication across our internal systems and customer base.

The ideal candidate has prior experience working in service coordination, fleet support, or equipment hire operations—particularly in roles involving asset tracking, work orders, or post-hire assessments.

Key Responsibilities:

• Conduct thorough inspections of returned equipment and attachments following maintenance or rental.
• Compare pre- and post-hire condition reports to identify discrepancies and determine if damage charges apply.
• Collaborate with operations, logistics, and workshop teams to finalize assessments and related documentation.
• Use rental management systems (MCs Rental) to track inspections, update records, and schedule evaluations.
• Support accurate invoicing by clearly distinguishing chargeable damage-related issues from general wear and tear.
• Communicate with clients or internal teams to resolve damage-related concerns professionally and efficiently.

Requirements:

• Experience in equipment inspection or asset assessment, preferably within rental, maintenance, construction, or industrial environments.
• Strong attention to detail with the ability to compare pre- and post-hire condition reports and identify discrepancies accurately.
• Knowledge of equipment wear and tear and the ability to distinguish between normal use and damage that may incur charges.
• Proficiency in using rental management systems (e.g., MCs Rental) or similar asset tracking/inspection software.
• Ability to collaborate effectively with operations, logistics, and workshop teams to complete assessments and documentation.
• Strong communication skills, with the ability to address damage-related concerns professionally with clients and internal stakeholders.
• Basic understanding of invoicing and chargeable assessments to support accurate billing of damages.
• Organized and reliable, with the ability to manage inspection schedules, update records, and maintain accurate documentation.
• Problem-solving skills and the ability to make fair, evidence-based decisions during equipment evaluations.

Job Types: Full-time, Permanent

Pay: Php30, Php60,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Application Question(s):

• How soon can you start?
• Can you work onsite?

Work Location: Remote