IT Support Engineer 3/MSP

1 week ago

Manila, National Capital Region, Philippines ConnectOS Full time ₱1,000,000 - ₱1,200,000 per year

Salary: P80,000 - P100,000 (Monthly Package)
Schedule
: 4
:00 PM to 1:00 AM Manila time
What are we looking for?
Skills Required

  • MSP Experience & Multi-Client Management - Ability to handle multiple clients, shifting priorities, and escalations in a Managed Service Provider environment.
  • Project Delivery & Leadership - Proven track record in delivering IT projects such as cloud migrations, infrastructure upgrades, and security implementations.
  • Strong Technical Expertise Across Platforms - Proficiency in Linux systems, networking (Ubiquiti/MikroTik), Windows Server, Microsoft 365 & Azure, virtualization (Hyper-V/VMware), and VoIP (3CX, SIP).
  • Cyber Security & Best Practices - Hands-on experience with patching, MFA, endpoint protection, backup solutions, and applying security policies.
  • Clear Client Communication & Stakeholder Management - Ability to communicate complex issues in simple, jargon-free language, while building trusted advisor relationships.
  • Mentorship & Team Collaboration - Supporting junior engineers, knowledge-sharing, and contributing to process improvement.
  • Documentation & Process Orientation - Strong skills in documenting systems, following structured processes, and contributing to continual improvement.

What will you do?

  • Provide 3rd Line Technical Support - Take ownership of high-level tickets and resolve complex client issues and escalations.
  • Lead Project Delivery - Plan, manage, and implement IT projects including cloud migrations, infrastructure builds, and security upgrades.
  • Manage New Client Onboarding - Oversee technical onboarding to ensure smooth integration of new customers.
  • Maintain & Improve Systems - Proactively review client environments and implement improvements for performance, reliability, and security.
  • Apply Security Best Practices - Ensure security controls (patching, MFA, endpoint protection, backups) are applied and maintained.
  • Act as Trusted Technical Advisor - Engage with clients directly, explain technical solutions clearly, and provide ongoing guidance.
  • Collaborate & Mentor - Work with the internal team, mentor junior engineers, and contribute to process improvement.

Join the awesome team and enjoy these benefits & perks:

  • WFH
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is an employee-owned firm providing building, environmental, land and sustainability consulting, as well as property valuation services throughout North America. These services include environmental, property and facility assessments, zoning and energy consulting, site investigation and remediation, industrial hygiene, construction risk management, valuation and more. Founded in 1992, our Client is based in the San Francisco Bay Area with offices across the United States.

ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment

Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

  • Level 3 Engineer

    3 days ago

    Manila, National Capital Region, Philippines PixelBuddy Solutions Full time ₱80,000 - ₱120,000 per year

    We Are HiringJob Title: Level 3 Remote Engineer – Managed Service Provider (MSP)Rate: $12–$20/hourSchedule: Full-time (8:30 AM – 5:30 PM New Jersey Time)Workdays: Monday, Tuesday, Wednesday, Friday, and Saturday (New Jersey Time)Location: RemoteJob Summary:We're hiring a Level 3 Remote Engineer to join our MSP team. You'll handle high-level technical...

  • MSP L2/3 IT Support

    1 week ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱400,000 - ₱600,000 per year

    SUMMARYWe are seeking a highly motivated IT Support Specialist (Level 2–3) who is passionate about providing outstanding technical support and exceptional client service for small to mid-sized businesses. Success in this role requires strong technical skills, a quick learning ability, and a professional, client-focused attitude. The IT Support Specialist...

  • Senior IT Support Engineers

    7 days ago

    Manila, National Capital Region, Philippines Filcan Global Envelope Strategies Full time ₱1,200,000 - ₱2,400,000 per year

    About FC GlobalFC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.As a trusted partner,...

  • IT Support Technician

    1 day ago

    Manila, National Capital Region, Philippines Kalutasan, Inc. Full time ₱1,080,000 - ₱1,440,000 per year

    IT Support Technician Wanted – Join a Fast-Moving MSP Team100% Remote | Paid Certifications | 15 Days PTO About UsWe're a US-based Managed Service Provider (MSP) supporting a wide range of clients with diverse technology environments. With over a decade of experience building high-performing global teams, we know what it takes to empower great techs—and...

  • Accountant - Work for an Australian IT Company

    3 days ago

    Manila, National Capital Region, Philippines We Fix IT Full time ₱1,200,000 - ₱2,400,000 per year

    About UsWe Fix IT is a fast-growing Managed Service Provider (MSP) based in Australia. We deliver complete technology solutions — including IT support, cybersecurity, cloud services, phones, and print — for small to medium businesses across Australia.We're expanding our international finance team and are seeking a skilled Accountant based in Phillipines...

  • System Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Agrius IT Full time $104,000 - $130,878 per year

    Company DescriptionAgrius IT is a trusted provider of Third-Party Maintenance (TPM) services, specializing in comprehensive support for data center infrastructure, including servers, storage, and networking equipment. With a focus on cost optimization and sustainable IT practices, we offer 24/7 technical support, diverse Service Level Agreements (SLAs), and...

  • L2 Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

    Setup and Location: Work From Home Work Schedule: 8:00 AM-5:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time)Employment Type: Full-Time Ready to do work that actually excites you? We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently,...

  • IT Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Prime IT Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote – work from the comfort of your homeApplicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow Job Summary:We're seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver...

  • Implementation Engineer 3

    5 days ago

    Manila, National Capital Region, Philippines Amadeus Full time ₱900,000 - ₱1,200,000 per year

    Job TitleImplementation Engineer 3 Job Description Key Responsibilities:Flight Safety:Participate in ensuring that Flight Safety is at the forefront of our delivery.Database Management:Perform Airline Weight and Balance engineering (AHM565/X565) data analysis.Support Departure Control System (DCS) data configuration for engineering, seating & business...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱110,000 - ₱167,500 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: Php 110,000 - Php 137,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced...