L2 Service Desk Engineer

4 hours ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

Setup and Location: Work From Home

Work Schedule: 8:00 AM-5:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time)

Employment Type: Full-Time

Ready to do work that actually excites you?

We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently, communicating effectively with clients and staff, and maintaining high service quality. This position is critical for ensuring seamless IT operations and client satisfaction.

What You'll Do

You'll be the kind of person who:

  • Troubleshoot and resolve escalated technical issues related to Microsoft 365, Intune, Azure Active Directory/Entra, Active Directory (including hybrid setups), and Windows OS environments.
  • Handle a range of network issues (TCP/IP, DNS, VPNs, conditional access policies, firewalls, and connectivity troubleshooting).
  • Support and optimize client environments using Autotask, Datto, SentinelOne, RocketCyber, and backup solutions.
  • Set up, configure, and manage Intune environments to support device management, security, and compliance.
  • Assist in cloud migrations and onboarding new clients to Microsoft environments.
  • Monitor and maintain IT systems to ensure optimal performance and security.
  • Document support tickets, resolutions, and processes accurately in ticketing systems.
  • Analyze system performance and recommend improvements to enhance efficiency.
  • Collaborate with cross-functional teams to implement IT solutions and upgrades.
  • Be the go-to person for tenant-level M365 administration, including licensing, security score optimization, conditional access, and compliance.

What You Bring

We're looking for someone who:

  • A bachelor's degree in Information Technology, Computer Science, or Computer Engineering is preferred.
  • 3+ years of experience in IT support, service desk, or related technical roles.
  • Proficiency in Microsoft 365 administration, Windows OS, Active Directory, Intune, Azure AD/Entra, and endpoint/device management.
  • Hands-on experience with ticketing systems (Autotask preferred, ServiceNow/Zendesk acceptable).
  • Strong knowledge of network troubleshooting (TCP/IP, DNS, VPNs, hybrid AD setups).
  • Familiarity with backup solutions, monitoring tools (Datto, SentinelOne, RocketCyber, PRTG/other RMM tools) is highly regarded.
  • Certifications: MS-102 and/or MD-102 (or equivalent hands-on expertise) are an advantage

Soft Skills That Make You a Fit

  • Confident and resourceful, able to own problems end-to-end, not just escalate.
  • Service-oriented and collaborative, able to work well across distributed teams (AU + PH) using Teams as the main collaboration hub.
  • Strong communicator, able to talk to demanding stakeholders (including directors/CEOs) with professionalism and calm.
  • Critical thinker, knows when to check knowledge bases, ask the right questions, and think outside the box.
  • Resilient, can handle pressure, setbacks, and pushback while staying professional.
  • Willingness to learn, open to self-paced Microsoft certifications, and continuous upskilling

Why You'll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

  • Information Technology Help Desk Technician L1/L2/Team Lead

    1 week ago

    Manila, National Capital Region, Philippines BROCENT Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    Job Responsibilities:Team Management: provides team development, support operations and builds capacity to achieve goals while understanding technology functionality, standard operating procedures, common issues, and solutions across Core Operations in ITSS Space.Strategic Planning and Communication: responsible for developing and implementing strategic...

  • Service Desk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱450,000 - ₱900,000 per year

    Company DescriptionWe are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for Service desk engineer to...

  • Service Desk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Booth and Partners Pte Ltd Full time $70,000 - $120,000 per year

    Job Summary: We are seeking a skilled Service Desk Engineer to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary. This role requires strong technical abilities and clear communication to create value for clients by providing excellent service and upholding our organization's...

  • Level 2 Service Desk Technician

    3 hours ago

    Manila, National Capital Region, Philippines STAFF X Full time ₱900,000 - ₱1,200,000 per year

    About the Company:Our client is a leading Australian provider of automation and robotics solutions, with over 30 years' experience transforming manufacturing and industrial operations. They partner with sectors including food & beverage, pharmaceuticals, renewables, construction materials, and FMCG — helping businesses lift efficiency, quality, and...

  • L1 / L2 Service Desk Technician

    2 weeks ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱300,000 - ₱450,000 per year

    SUMMARYThe Service Desk Technician is the first point of contact for end-users experiencing technical issues. This role is crucial in providing timely and effective support and ensuring minimal disruption to business operations. The successful candidate will possess strong troubleshooting skills, excellent communication abilities, and a customer-centric...

  • CyberArk L2 Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Solugenix Full time ₱900,000 - ₱1,200,000 per year

    CyberArk L2 Support Engineer Manila, Philippines Full-TimeJob ID We are looking for a CyberArk L2 Support Engineer. This is a direct hire opportunity based out of Manila, Philippines. Qualifications: Must be fluent in English and have native proficiency in South Korean. At least 3 years' experience in Technical Support with CyberArk solutions (Privileged...

  • L2 Application Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines PSC Biotech Full time $80,000 - $120,000 per year

    Job InformationDate Opened11/04/2025Job TypeFull timeWork Experience3-5 yearsIndustrySoftwareCityMakati Commercial CenterState/ProvinceNational Capital Region (Manila)CountryPhilippinesJob DescriptionPSC Software a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software...

  • Senior Service Desk Engineer 24/7

    2 hours ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per year

    The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on...

  • IT Service Desk

    2 hours ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...