MSP L2/3 IT Support

2 weeks ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱400,000 - ₱600,000 per year

SUMMARY

We are seeking a highly motivated IT Support Specialist (Level 2–3) who is passionate about providing outstanding technical support and exceptional client service for small to mid-sized businesses. Success in this role requires strong technical skills, a quick learning ability, and a professional, client-focused attitude. The IT Support Specialist will handle a wide range of responsibilities, from diagnosing and resolving system and network issues to installing and maintaining hardware, software, and business applications. This role offers valuable opportunities to further develop skills in system administration, networking, and client-facing support.

JOB RESPONSIBILITIES

  • Diagnose and resolve IT issues including hardware, software, networking, VPN, and desktop problems.
  • Install, configure, and troubleshoot PCs, operating systems, software, peripherals, printers, routers, firewalls, and servers.
  • Manage support tickets through PSA tools, ensuring timely resolution, client updates, and SLA compliance.
  • Provide end-user training and support on systems, applications, and procedures.
  • Deliver both phone-based and onsite technical support, with occasional after-hours on-call service.
  • Research and troubleshoot business applications to quickly adapt to client usage requirements.

QUALIFICATIONS

  • 3+ years of desktop support and 2–8 years general IT support experience.
  • Experience with tools such as ConnectWise, Autotask, RMM, PSA, Office 365, or Google Workspace (proficiency in at least one required).
  • Strong knowledge of Windows (7–11), macOS, Active Directory, VPNs, and basic TCP/IP networking.
  • Familiarity with server administration, backup tools, malware solutions, and email administration.
  • Certifications: Minimum 2 from Microsoft MCP, MCSA/MCTS, CompTIA A+/Network+, or ACSP.
  • Associate's or Bachelor's degree in IT or related field preferred.

REQUIREMENTS

  • Willing to work long-term from home.
  • Amenable to permanent night shift schedule.

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