Admin Support Spec

1 week ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱150,000 - ₱250,000 per year

Details
Job Description

Job Responsibilities

  • Provide data processing support for tasks such as but not limited to:
  • Closing and Billing Service Orders
  • Contract Maintenance/Service Report Images
  • Daily Service Review and Analysis
  • Meter Billings and Readings
  • Mobile Object Manager maintenance and monitoring
  • New Purchase Order solicitation and collection
  • Posting Costs
  • Review and post service order in the system
  • Processing, opening, closing, updating service orders with relevant data with adherence to the process established
  • Data entry into ERP system
  • Provide excellent customer service
  • Contact customers via phone and email to follow-up their purchase orders
  • Answer calls from customers regarding their service orders and request for service

Job Requirements

Skills, Licenses, Knowledge, Education And Training Requirements

  • Bachelor"s degree or vocational in any course, a strong advantage.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Must consistently meet or exceed required performance criteria.
  • Prior BPO experience in Customer Service is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

Level Of Knowledge, Skills, And Authority

  • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
  • Exercises judgment within defined guidelines and practices to determine appropriate action.

Technical Requirements

  • Stable internet connection for temporary WFH setup; backup mitigation mbps

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