Customer Service for Freight Forwarding

2 days ago


Silang, Calabarzon, Philippines 101 Supply Chain Solutions Inc. Full time

About the role

Become a vital part of our customer service/freight forwarding team at 101 Supply Chain Solutions Inc. in Silang, Cavite. As a Customer Service Representative, you will be responsible for providing excellent support to our clients, ensuring their logistics needs are met efficiently and effectively. This is a full-time position with opportunities for growth and development within our dynamic organization.

What you'll be doing

  1. Handle inbound customer inquiries and requests via phone, email, and other communication channels
  2. Process and track shipments, coordinating with internal teams and external partners
  3. Provide updates and information to customers throughout the shipping process
  4. Identify and resolve customer issues in a timely and professional manner
  5. Maintain accurate records and documentation related to customer accounts and transactions
  6. Assist with the development and implementation of process improvements to enhance the customer experience
  7. Collaborate closely with the sales, operations, and other departments to ensure seamless service delivery

What we're looking for

  1. Proven experience in a customer service or freight forwarding role, preferably within the logistics industry
  2. Minimum 1-2 years of customer service experience is required
  3. Freight forwarding or logistics industry experience is mandatory
  4. Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
  5. Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
  6. Proficiency in using logistics management software and relevant computer applications
  7. Ability to work under pressure and meet tight deadlines
  8. Attention to detail and a commitment to providing high-quality service
  9. Flexible and adaptable to changes in the fast-paced logistics environment

What we offer

At 101 Supply Chain Solutions Inc., we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation, and a healthy work-life balance.

Apply now and join our dynamic team at 101 Supply Chain Solutions Inc.



  • Silang, Calabarzon, Philippines Sequential Technologies International Full time ₱150,000 - ₱250,000 per year

    Customer Service Representatives will be set up for success to meet the following requirements for this role:– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.– Proactively monitor and de-escalate situations involving unhappy customers by...


  • Silang, Calabarzon, Philippines The Managers Group Outsourcing Full time ₱144,000 - ₱240,000 per year

    Experienced as CSR in warehouse set up is preferredProviding introductory information, such as a product manual explanation, to prospective and new customersHandling customer complaints and troubleshooting issues with products or servicesFollowing up with clients or customers by phone, web chat or email to check that they're still satisfied with their...

  • Service Attendant

    2 days ago


    Silang, Calabarzon, Philippines AF WEST BOROUGH CORP. Full time ₱168,000 - ₱246,000 per year

    Key Responsibilities:Greet and assist customers/clients in a professional and friendly manner.Maintain cleanliness and organization (e.g., reception, workout floor, service area, restrooms, equipment).Assist in setting up, checking, and ensuring proper use of equipment or facilities.Monitor safety and report any maintenance or repair needs.Perform other...

  • HR Assistant

    6 days ago


    Silang, Calabarzon, Philippines CW Marketing & Development Corporation Full time ₱250,000 - ₱450,000 per year

    As an HR Assistant, you will be assigned to implement day-to-day activities/procedures of the Human Resources department in the following facets: recruitment and plantilla management, timekeeping and payroll, compensation and benefits, performance management, employee and labor relations, and rewards and recognitionDuties and...


  • Silang, Calabarzon, Philippines Private Advertiser Full time ₱400,000 - ₱600,000 per year

    Job Summary:We are looking for a results-driven and knowledgeable Automotive Sales Representative to promote and sell automotive services, specifically focused on interior modification and customization. The ideal candidate must have prior experience in automotive or car-related sales, a strong understanding of automotive interiors and customization options,...

  • Automotive Cashier

    2 days ago


    Silang, Calabarzon, Philippines NXT Mile Motors Inc. Full time

    Computes customer bills.Receives cash, checks and credit card payments from customers; records amount received.Makes change and issue receipts to customers.Provide refund or credit memoranda to customers for returned merchandise or as directed by the manager.Qualifications*Graduate of any 2-year course.Experience in handling money and payments in a service...


  • Silang, Calabarzon, Philippines Buoyant Filtration Systems, Inc. Full time ₱400,000 - ₱800,000 per year

    Required Skills and Experience:At least 1–2 years of retail sales experience;experience in appliances, air-conditioning, or electronics is an advantage.Strong persuasion, negotiation, and closing skills.Excellent communication, interpersonal, and relationship-building skills.Basic understanding of air-conditioning systems and trade items (training will be...


  • Silang, Calabarzon, Philippines Bouyant Marketing Inc Full time ₱180,000 - ₱240,000 per year

    Required Skills and Experience:At least 1–2 years of retail sales experience; experience in appliances, air-conditioning, or electronics is an advantage.Strong persuasion, negotiation, and closing skills.Excellent communication, interpersonal, and relationship-building skills.Basic understanding of air-conditioning systems and trade items (training will be...


  • Silang, Calabarzon, Philippines Primer Group of Companies Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Front Office Team LeaderLocation: Silang, Cavite (Near AUP, PNPA)Job Summary:The Front Office Team Leader is responsible for supervising and guiding the front office team to ensure smooth daily operations, excellent customer service, and efficient handling of guest or client interactions. This role acts as a key point of contact for both staff and...


  • Silang, Calabarzon, Philippines Universal Techno Piping Corporation Full time ₱300,000 - ₱600,000 per year

    The Store Manager is responsible for directing the daily operations of a single store and ensuring an exceptional level of customer service and product quality, demonstrating leadership and good judgment, administering sound personnel and functional management practices to ensure profitability, providing training and development, and ensuring a positive and...