Customer Service for Freight Forwarding
2 days ago
About the role
Become a vital part of our customer service/freight forwarding team at 101 Supply Chain Solutions Inc. in Silang, Cavite. As a Customer Service Representative, you will be responsible for providing excellent support to our clients, ensuring their logistics needs are met efficiently and effectively. This is a full-time position with opportunities for growth and development within our dynamic organization.
What you'll be doing
- Handle inbound customer inquiries and requests via phone, email, and other communication channels
- Process and track shipments, coordinating with internal teams and external partners
- Provide updates and information to customers throughout the shipping process
- Identify and resolve customer issues in a timely and professional manner
- Maintain accurate records and documentation related to customer accounts and transactions
- Assist with the development and implementation of process improvements to enhance the customer experience
- Collaborate closely with the sales, operations, and other departments to ensure seamless service delivery
What we're looking for
- Proven experience in a customer service or freight forwarding role, preferably within the logistics industry
- Minimum 1-2 years of customer service experience is required
- Freight forwarding or logistics industry experience is mandatory
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
- Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
- Proficiency in using logistics management software and relevant computer applications
- Ability to work under pressure and meet tight deadlines
- Attention to detail and a commitment to providing high-quality service
- Flexible and adaptable to changes in the fast-paced logistics environment
What we offer
At 101 Supply Chain Solutions Inc., we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation, and a healthy work-life balance.
Apply now and join our dynamic team at 101 Supply Chain Solutions Inc.
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