Front Office Team Leader

3 days ago

Silang, Calabarzon, Philippines Primer Group of Companies Full time

Job description:

The Front Office Team Leader is responsible for supervising daily front desk operations to ensure efficient service delivery, smooth guest check-in/check-out processes, and overall guest satisfaction. This role supports the Front Office Manager by guiding the front office team, maintaining service standards, and resolving guest concerns promptly and professionally.

Key Responsibilities

  • Supervise front desk staff to ensure excellent guest service and adherence to hotel policies.
  • Oversee check-in, check-out, reservations, and cashiering functions.
  • Assist in handling guest inquiries, requests, and complaints effectively.
  • Train, coach, and motivate front office associates to achieve performance targets.
  • Monitor lobby and front desk operations to maintain cleanliness, order, and service quality.
  • Ensure accurate records, reports, and shift handovers.
  • Support in scheduling, manpower planning, and performance evaluation of the team.
  • Coordinate with other departments (Housekeeping, Sales, F&B, Engineering) for smooth operations.
  • Uphold brand standards, safety protocols, and compliance requirements.

Qualifications

  • Bachelor's degree in Hospitality, Tourism, or related field (preferred).
  • At least 2–3 years of front office or customer service experience in hospitality, with 1 year in a supervisory role.
  • Strong communication and interpersonal skills.
  • Knowledge of hotel systems (PMS/Property Management System) is an advantage.
  • Customer-focused with strong problem-solving skills.
  • Flexible to work shifts, weekends, and holidays.

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