enterprise provisioning support specialist

5 days ago

Bonifacio Global Metro Manila, Philippines E-team Workforce Private Corporation Full time ₱400,000 - ₱800,000 per year

In this role, you'll get to:


• You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.


• You will demonstrate exceptional customer service skills that will delight your customers.


• You are going to learn new systems and processes to support post-sales activities for Enterprise customers.


• You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance.


• You will be flexible enough to adjust on the fly and always strive to live the value of "Don't #@% the customer."


• You will use your innovative mind in identifying process gaps to recommend effective solutions and process improvement ideas.

On your first day, we'll expect you to have:


• Extensive background providing customer and sales support through various channels, including direct and indirect sales.


• Minimum 1-2 years of customer service experience in B2B or B2C environments.


• Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening.


• Experience creating quotes and supporting an end-to-end order management process.


• Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms.


• Ability to work under pressure and remain flexible to handle high volume and demands.


• Robust multitasking skills with strong attention to detail.


• Ability to identify process gaps or conflicts and propose effective solutions.


• A positive attitude; work with a sense of urgency; demonstrate timely and thorough execution


• The capability to shift from one function to another with relative ease and proficiency


• Strong understanding for software billing and licensing.
• Familiarity with ERP systems and Salesforce is essential.


• User-level experience with Salesforce required.


• Experience with any ERP system is required.


• Previous B2B or B2C support experience providing billing and licensing support


• You have demonstrated talent at inspiring change from customer feedback

It would be great if you also have..


• experience using Jira Service Desk and Confluence.


• Experience in the enterprise software industry.


• Experience in process improvement and project management.

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