Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Brilliance LLC Full time ₱68,400 - ₱87,600 per year
Location: 100% Remote Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays) Compensation: $550–$700 per month

About is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.

Position Summary Are you passionate about creating dazzling customer experiences? Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact? We're looking for a Customer Support Chat Specialist to provide exceptional service for our valued customers around the world. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24 hours a day, 7 days a week (schedule to be arranged individually).

Key Responsibilities Handle customer live chats with professionalism, warmth, and efficiency. Provide knowledgeable, solutions-oriented support for luxury jewelry products. Manage and document customer interactions using CRM systems. Collaborate with internal teams via Slack and Google Workspace (GSuite). Maintain a strong brand voice and uphold our high service standards.

Requirements Genuine passion for delivering exceptional customer service. Excellent written and spoken English communication skills. Strong attention to detail and a proactive, problem-solving attitude. Familiarity with CRM tools, Slack, and GSuite (preferred but not required). Willingness to work in shifts, including weekends and holidays, to keep our chat available 24/7.

Why You'll Love Working With Us 100% Remote — Work from home Stable & Trusted — Over 35 years of success in the fine jewelry industry. Luxury Brand Reputation — 3,000+ 5-star reviews on Trustpilot. Career Growth — Opportunities to learn, grow, and shine within an innovative company. Competitive Benefits Package, including:
• Monthly compensation: $550–$700 USD
• Performance Bonus opportunities
• 13th Salary after one year of service
• Paid holidays (Christmas, New Year, Easter) + 5 days PTO

Apply Now If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.

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