IT Service Delivery Engineer

2 days ago

Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱150,000 - ₱300,000 per year

IT Service Delivery Engineer | Masbate (Open to Fresh Graduates)The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.Duties And ResponsibilitiesTechnical Support:Provide first-line support for client technical issues via phone, email, or onsite visits

Troubleshoot and resolve hardware, software, and connectivity issues efficiently

Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up

Ensure client service level agreements (SLAs) are met consistently

Documentation:Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures

Contribute to creating and updating knowledge base articles and user guides

Customer Service:Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction

Communicate technical information clearly even with non-technical users

Build and maintain positive relationships with clients and team membersQualificationsMinimum Education:Bachelor's degree in Information Technology, ECE, Computer Science, or a related field

Minimum Experience/Training:Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply.Competency:Technical Skills:Basic knowledge of IT systems and troubleshooting methodologies

Familiarity with a broad range of IT hardware and software solutions

Soft Skills:Working ConditionsCombination of remote and onsite work, depending on client needs

May require travel to client locations

Flexible working hours to address urgent technical issues when needed

Seniority level

Entry level

Employment typeOtherJob function

Information TechnologyIndustriesIT Services and IT Consulting

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