IT Service Delivery Engineer

2 days ago

Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱500,000 - ₱1,000,000 per year

IT Service Delivery Engineer | Agusan Del Norte (Open to Fresh Graduates)Join to apply for the IT Service Delivery Engineer | Agusan Del Norte (Open to Fresh Graduates) role at Trends Group Inc. Job OverviewThe Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.

ResponsibilitiesProvide first-line support for client technical issues via phone, email, or onsite visits

Troubleshoot and resolve hardware, software, and connectivity issues efficiently

Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up

Ensure client service level agreements (SLAs) are met consistently

Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures

Contribute to creating and updating knowledge base articles and user guides

Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction

Communicate technical information clearly even with non-technical users

Build and maintain positive relationships with clients and team membersQualificationsMinimum EducationBachelor's degree in Information Technology, ECE, Computer Science, or a related field

Experience/TrainingPreferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to applySkillsTechnical SkillsBasic knowledge of IT systems and troubleshooting methodologies

Familiarity with a broad range of IT hardware and software solutions

Soft SkillsStrong problem-solving and analytical skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Should possess a valid driver's license with motorcycle eligibility

Working ConditionsCombination of remote and onsite work, depending on client needs

May require travel to client locations

Flexible working hours to address urgent technical issues when needed

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