Service Delivery Expert

1 day ago

Manila, National Capital Region, Philippines beBeeDelivery Full time ₱300,000 - ₱600,000
Job Summary

We are seeking a skilled Service Delivery Expert to join our team. This role involves managing service delivery, creating and negotiating Service Level Agreements (SLAs), and fostering strong relationships with clients.

Duties And Responsibilities
  • Create and implement SLAs that meet customer requirements.
  • Evaluate and negotiate SLA terms on a regular basis.
  • Translate customer needs into actionable instructions for service delivery.
  • Mitigate and resolve escalations promptly and effectively.
  • Provide regular updates to clients on ongoing activities such as incident/problem resolution, service requests, and change requests.
  • Develop detailed reports on service delivery performance.
  • Nurture and maintain strong client relationships.
  • Ensure quality services are delivered in line with agreed-upon SLAs.
  • Manage the delivery and lifecycle of services to support business strategy development.
  • Analyze issues based on customer feedback and develop plans to eliminate bottlenecks.
Required Skills And Qualifications
A. Education
  • A bachelor's degree in Information Technology or a related field is preferred.
B. Experience/Training
  • At least 2 years of experience as a technical support engineer is preferred.
  • Experience in customer-facing service delivery management or project management is preferred.
  • Fresh graduates are welcome to apply.
  • Work-related experience in ICT project management and/or service management is preferred.
  • ITIL certification is an asset but not required.
Competency
  • Basic knowledge of ICT covering network and information security is an advantage.
Seniority level
  • Entry-level position
Employment type
  • Other
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting

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