Service Delivery Manager

21 hours ago

Manila, National Capital Region, Philippines Hemmersbach Full time $60,000 - $80,000 per year

Direct message the job poster from HemmersbachRole:As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills. Tasks and Responsibilities:Have primary responsibility for implementing requirements of the customer contract, defining, planning, tracking and managing the assigned project successfully with support of Global Manager, Service Delivery.

Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment. Serve as point of contact for the operational customer contacts and to be the focal point for all operational issues relevant to each project. You will be the connection between customers and your engineers.

You will be responsible for the compliance of Service Level Agreements (SLA) within your projects, recognize optimization requirements in processes/services and initiate the necessary steps. You will be responsible for managing and meeting the commercial requirements of your assigned projects. Effectively address any escalations timely.

Accountable for quality of service and performance. Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.

Work across the business to provide effective communication on important matters and build relationships with other teams to ensure effective dialogue between departments. Requirements:Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field services. Degree in Computer Science, Management, Economics or equivalent field.

Relevant professional certifications such as PMP, ITIL, or similar. Bachelor's degree in Computer Science, Engineering, or a related field preferred. Ability to work in US time zone.

Be part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company. Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human ResourcesIndustriesIT Services and IT Consulting

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