Ask Bennie Advocate

Be the Voice of Care, the Advocate of Solutions

In the fast-paced world of BPO, here's your chance to grow a global career while making a meaningful impact in healthcare support. This role offers international exposure, the opportunity to provide solutions that matter, and the chance to make your mark here in the Philippines.

Job Description

As an Ask Bennie Advocate, you will handle member inquiries related to claims, coverage, and plan details. Using process flow documents, internal systems, and a ticketing platform, you'll deliver timely resolutions with empathy and professionalism, ensuring every interaction leaves a lasting impression.

Job Overview

Employment type: Full-time

Shift: Night shift (9PM - 6AM PHT), Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Emapta-customized laptop and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Demonstrated customer service soft skills
• Ability to understand and empathize with customers' concerns
• Effective team player
• Self-motivated with the ability to meet tight deadlines with high accuracy
• Strong multitasking, prioritization, and time management skills
• Willingness to learn and master client products and services to ensure effective customer support
• Comfortable working with minimal supervision
• Customer-oriented with the ability to adapt/respond to different personalities
• Strong problem-solving skills and attention to detailed processes
• College degree holder preferred or at least 2nd-year college level
• Willing to work in Makati twice a week

Technical Qualifications

• Excellent written and verbal English communication skills, including tone-matching and empathy
• Proven customer support experience, preferably 3+ years in healthcare and claims support
• Must have proven experience in healthcare

Your Daily Tasks

• Ensure customer satisfaction and provide professional-grade customer support
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Resolve member claims, appeals, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
• Document resolution details, member communications, and time to resolution via the ticketing system
• Communicate and collaborate with internal consultants and the service team
• Conduct outreach to carriers and providers to obtain information as needed
• Navigate internal systems to obtain member, plan, group specifics, and implementation status
• Advise members regarding plan selection based on individual and financial needs
• Schedule provider appointments on behalf of members

About the Client

Our client is a U.S.-based BPO innovator dedicated to providing efficient and empathetic healthcare and insurance support. By combining technology, expert consultants, and personalized service, they deliver seamless solutions for members navigating claims, benefits, and care options. With a strong commitment to people-first service, our client empowers healthier decisions through clear, reliable, and compassionate assistance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra