Front Office Staff

2 weeks ago

Pasig, National Capital Region, Philippines Aspen Storage Services Full time ₱70,000 - ₱120,000 per year

We are looking for a Front Office Staff to join our team. The Front Office Staff will be the main point of contact for customers who need self-storage solutions. This role combines customer service, sales, and operational support. The ideal candidate is someone who enjoys assisting people, is detail-oriented, and can confidently recommend storage options that best fit a customer's needs.

  • Greet and assist customers (walk-ins, phone, online inquiries) with their storage needs.
  • Build and maintain strong customer relationships by identifying storage needs and providing tailored solution.
  • Maximize sales objectives through unit rentals, other services.
  • Ensure the highest standards of cleanliness are maintained through continuous site upkeep in coordination with cleaning personnel. Perform minor cleaning tasks when needed or in the absence of cleaning personnel (e.g., sweeping, mopping, grounds maintenance) for the office, storage building interiors and exteriors, and surrounding areas.
  • Address and resolve customer concerns related to billing, security, account and proper site usage.
  • Supports the development and documentation of company operational procedures.
  • Handle rental agreements, payments, and account management from move-ins to move-outs
  • Records customer and potential customer details accurately in the management system, maintain and track sales leads and status reports.
  • Assists in sending notices, following up overdue tenants and sending out invoices when needed.
  • Maintains all required customer documentation in a neat and orderly manner as directed by management.
  • Assist in marketing efforts (flyers, social media, referrals, etc.).
  • Provides exceptional customer service, including assessing and resolving customer problems and professionally handling telephone calls and facility visits.
  • Sells and rents in-store merchandise, as well as managing supply inventories.
  • Perform daily site safety inspections, including lock checks.
  • Provides general administrative support and other related tasks as required by the management.
  • Provides support in marketing activities, including mailings, demonstrations, media, development of sales procedures

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Job Requirements:

  • The candidate must possess at least a bachelor's degree or equivalent.
  • Minimum of at least six months of progressive experience handling Sales tasks or equivalent preferred but not required.
  • Excellent in both written and verbal communication, customer focus, strong interpersonal skills.
  • A team player and can work with minimal supervision.
  • Excellent negotiation and interpersonal skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, etc).
  • Customer focus & Customer service, Critical Thinking, Planning & Organizing, Problem-solving, and Decision making.
  • Communication Proficiency, Self-Starter, thoroughness, Pays attention to detail, and Multi-tasker.
  • A team player and can work with minimal supervision.
  • Ability to work with deadlines.
  • Excellent negotiation and interpersonal skills.
  • Must be willing to work in Maybunga, Pasig City.

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