After-Sales Operations Manager, 100

2 days ago

Manila, National Capital Region, Philippines oneten brand development AG Full time
  • Are you experienced in processing and managing warranty and operational data?
  • Proficient with ERP systems and Google Sheets?
  • Confident communicating status updates and preparing internal and external reports?

Become part of our team as our After-Sales Operations Manager

Who we are and what we do

We're a fast-growing, digitally-native Swiss company bringing the world's most innovative technology brands to the Swiss and wider DACH market. We partner with B2B retailers and operate multiple Marketplaces. In this role, you'll support both our back-office operations and our customer-facing activities.

What we're looking for

We are an agile and collaborative, international team seeking someone who:

  • Has a strong methodical and analytical approach
  • Can, with the utmost accuracy, input and maintain data in our ERP system.
  • Is eager to learn and use AI tools
  • Has a strong command of English and a basic understanding of written German (machine-translation)
  • Is flexible, detail-oriented, and team-oriented
  • Takes responsibility for an overview of all operations-related mattersIs organized and able to plan and perform work remotely with little supervision
  • Is willing to grow with our fast-paced company and potentially take on a more senior role in the near future

What you will do

On a daily basis, you will ensure our warranty processes and operational workflows run smoothly and efficiently by:

  • Processing warranty cases, verifying and updating all information in our ERP system
  • Communicating with customers about warranty-claim statuses
  • Issuing replacements or credit notes for approved warranty cases
  • Preparing internal and external reports on warranty volumes, and case statuses
  • Handling daily customer inquiries via email or ticketing system
  • Monitoring and tracking KPIs related to warranty turnaround, resolution rates, and costs
  • Supporting the supply-chain team with purchase orders, shipping quotations, and shipment follow-ups.
  • Creating monthly reports summarizing key metrics and performance insights
  • Documenting and improving internal processes to enhance operational efficiency
  • Undertaking additional duties as required to operations

What you will get

  • A chance to shape the future of a dynamic, scaling-up company
  • Flexibility and remote-working opportunities within a diverse global team
  • Freedom to bring in and execute your own ideas

Sounds good?

Apply with your resume and cover letter, using the subject: Challenge Accepted.

In your application, please address:

  • What inspires you especially in life?
  • What sets you apart from others?
  • What are you really good at? (Provide 6–8 examples.)
  • What are you less good at or not interested in? (Give 4–6 examples.)
  • Is there anything else we should know about you?

Location: Remote (with team meetings in Manila every few weeks )

Start: Early 2026

Workload: Full time, 100%

Job Type: Full-time

Pay: Php585, Php780,000.00 per year

Benefits:

  • Employee discount
  • Work from home

Work Location: Remote

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