Contract Administrator

Sustaining Industries Worldwide Through Flawless Contract Execution

From terms to triumphs, transform meticulous contract work into outcomes that move industries. In this global career, partner with worldwide teams delivering water treatment, energy-saving, and maintenance solutions. Gain international opportunity without uprooting your life, advance best-practice governance, and make your mark by building agreements that scale, protect margins, and outlast projects-anchored in your home country, truly future-ready and proud.

Job Description

Be part of our client's team as a Contract Administrator, handling inquiries from Sales Representatives, Managers, and Customers with professionalism and accuracy. You'll manage contract setups, renewals, and modifications while ensuring exceptional service through phone, email, and Microsoft Teams chat-driving efficiency, accuracy, and customer satisfaction across all contract processes.

Job Overview

Employment Type: Full-time

Shift: Night Shift, Weekends Off

Work Setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience and Knowledge

• 1-3 years of experience in a high-volume call center environment
• 1-3 years of customer service experience
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Oracle experience preferred but not required

Attributes

• Strong attention to detail with a commitment to error-free work
• Reliable, well-organized, and process-oriented
• Excellent communication and customer service skills
• Proficient computer literacy
• Ability to multitask, prioritize, and manage time effectively
• Flexible and collaborative team player
• Exceptional time management and problem-solving skills
• Strong phone communication abilities

Competencies

• Customer focus
• Effective communication
• Problem-solving
• Composure under pressure
• Active listening
• Patience and professionalism

Your Daily Tasks

• Respond to contract inquiries and process contract setups or modifications promptly and professionally
• Handle interactions with Sales Representatives, Sales Managers, and Customers through phone, email, and Microsoft Teams chat
• Identify and fulfill contract needs to ensure customer and sales satisfaction
• Process contract shipping orders, renewals, and updates accurately
• Update and maintain customer information as needed for contract records
• Collaborate with internal teams to resolve complex contract or customer issues
• Track and monitor contract order status upon request from customers and sales representatives

About the Client

From water treatment to energy conservation, NCH Corporation keeps the world's industries running clean and strong. With over a century of expertise and a presence in more than 50 countries, the company has mastered the science of maintenance and the art of innovation. Fueled by a legacy of excellence and family-driven leadership, this global force continues to engineer solutions that sustain operations, protect environments, and redefine efficiency in the industrial maintenance arena.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra