Call Center Customer Service Representative

4 days ago

Quezon City, National Capital Region, Philippines DigiDesk Full time ₱150,000 - ₱250,000 per year

Job Overview:

We are looking for highly motivated and customer-focused individuals to join our growing team as
Customer Service Representatives (CSR)
. This is an
on-site office role.

We're looking for
Customer Service Representatives
to join our team onsite. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.

Key Responsibilities:

  • Handle inbound and/or outbound calls, emails, or chats in a professional manner
  • Provide accurate information, resolve customer concerns, and ensure high satisfaction
  • Maintain a positive and empathetic attitude toward customers at all times
  • Document all customer interactions in the system accurately and promptly
  • Meet or exceed performance metrics such as quality scores, response time, and productivity targets
  • Follow company procedures, policies, and scripting when handling different topics
  • Collaborate with team leads, trainers, and quality teams for continuous improvement

Qualifications:

  • At least
    Senior High School graduate or completed 2nd year in college
  • Previous BPO or customer service experience
    is a plus, but not required
  • Strong
    English communication skills
    – both verbal and written
  • Willing to work
    onsite
    at our [City/Site] location
  • Willing to work on shifting schedules, weekends, and holidays
  • Basic computer navigation skills and the ability to type at least 30 wpm
  • Customer-oriented with good problem-solving and multitasking abilities

What We Offer:

  • Competitive salary package
  • Performance-based incentives
  • HMO coverage and government-mandated benefits
  • Paid training
  • Career development opportunities within a growing company
  • Fun and supportive work environment

Apply today and start your career in the BPO industry with us

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