Call Center Customer Service Representative
4 days ago
Job Overview:
We are looking for highly motivated and customer-focused individuals to join our growing team as
Customer Service Representatives (CSR)
. This is an
on-site office role.
We're looking for
Customer Service Representatives
to join our team onsite. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.
Key Responsibilities:
- Handle inbound and/or outbound calls, emails, or chats in a professional manner
- Provide accurate information, resolve customer concerns, and ensure high satisfaction
- Maintain a positive and empathetic attitude toward customers at all times
- Document all customer interactions in the system accurately and promptly
- Meet or exceed performance metrics such as quality scores, response time, and productivity targets
- Follow company procedures, policies, and scripting when handling different topics
- Collaborate with team leads, trainers, and quality teams for continuous improvement
Qualifications:
- At least
Senior High School graduate or completed 2nd year in college - Previous BPO or customer service experience
is a plus, but not required - Strong
English communication skills
– both verbal and written - Willing to work
onsite
at our [City/Site] location - Willing to work on shifting schedules, weekends, and holidays
- Basic computer navigation skills and the ability to type at least 30 wpm
- Customer-oriented with good problem-solving and multitasking abilities
What We Offer:
- Competitive salary package
- Performance-based incentives
- HMO coverage and government-mandated benefits
- Paid training
- Career development opportunities within a growing company
- Fun and supportive work environment
Apply today and start your career in the BPO industry with us
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