Call Center Representative

24 hours ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱500,000 - ₱1,000,000 per year

About the Role

As a
Call Center Representative (Blended)
, you are responsible for delivering the Bank's service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Centre Inbound/Outbound Calls, Email, Chat, social media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

How you'll contribute

  • Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
  • Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
  • Answer/accomplish emails and/or other correspondences where required
  • Conduct cross or upsell of various bank products based required portfolio sales delivery
  • Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution

What we're looking for

  • Bachelor's Degree in any field
  • With at least 1 year of customer contact center experience
  • Able to multi-task and manage various types of client's interactions
  • Effective communication and listening skills
  • Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals
  • Willing to work on premise in Ayala, Makati Head Office
  • Willing to work on a shifting schedule (24x7), Holidays and weekends
  • Fresh graduates are encouraged to apply

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • Call Center Representatives

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱20,000

    Job Title: Call Center RepresentativesWe are seeking skilled Call Center Representatives to provide exceptional customer service.ResponsibilitiesThis role requires excellent communication skills, a friendly and professional demeanor.Required Skills and QualificationsProven experience in customer service, preferably in a call center or customer support...

  • Call Center Representative

    1 day ago

    Makati City, National Capital Region, Philippines NEKSJOB ALPHALAND Full time ₱300,000 per year

    NEKSJOB ALPHALAND is hiring a Full time Call Center Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per month

  • Call Center Representative

    1 day ago

    Makati City, National Capital Region, Philippines Neksjob Corp. PH Full time ₱240,000 per year

    Neksjob Corp. PH is hiring a Full time Call Center Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Flexible hours available 1 year of relevant work experience required for this role Expected salary: ₱20,000 per month

  • Medical Call Center Representative

    3 days ago

    Makati City, National Capital Region, Philippines beBeeDispatcher Full time ₱7,200

    Job Title: Medical Call Center Representative">About the Job:">We are seeking a highly skilled and detail-oriented Medical Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while ensuring seamless communication between clients, drivers, and...

  • Call Center Representative

    1 day ago

    Makati City, National Capital Region, Philippines NEKSJOB ALPHALAND Full time ₱240,000 per year

    NEKSJOB ALPHALAND is hiring a Full time Call Center Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱20,000 per month REQUIREMENTS: - High School Graduate/SHS Graduate - Basic computer navigation skills -Excellent Communication skills Perks: -...

  • Call Center Representative

    1 day ago

    Mandaluyong City, National Capital Region, Philippines NEKSJOB EDSA Full time ₱300,000 per year

    NEKSJOB EDSA is hiring a Full time Call Center Representative role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per month

  • Call Center Representative

    24 hours ago

    Quezon City, National Capital Region, Philippines Neksjob bridgetowne Full time ₱30,000 - ₱300,000 per year

    Neksjob bridgetowne is hiring a Full time Call Center Representative role in QC, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer...

  • Call Center Representative

    1 day ago

    Quezon City, National Capital Region, Philippines Neksjob UPA Full time ₱30,000 - ₱300,000 per year

    Neksjob UPA is hiring a Full time Call Center Representative role in Diliman, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and quality service delivery.

  • Call Center Representatives

    4 weeks ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Inc. Full time

    Are you a motivated and customer-focused individual looking for an exciting career opportunity in a dynamic call center environment? Do you have at least 6 months of related experience and can start ASAP? If so, we want to hear from youWe are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We...