Call Center Representative

3 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱600,000 - ₱1,200,000 per year

About the Role

As a
Call Center Representative (Blended)
, you are responsible for delivering the Bank's service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Centre Inbound/Outbound Calls, Email, Chat, social media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

How you'll contribute

  • Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
  • Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
  • Answer/accomplish emails and/or other correspondences where required
  • Conduct cross or upsell of various bank products based required portfolio sales delivery
  • Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution

What we're looking for

  • Bachelor's Degree in any field
  • With at least 1 year of customer contact center experience
  • Able to multi-task and manage various types of client's interactions
  • Effective communication and listening skills
  • Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals
  • Willing to work on premise in Ayala, Makati Head Office
  • Willing to work on a shifting schedule (24x7), Holidays and weekends
  • Fresh graduates are encouraged to apply

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • Call Center Representative

    3 days ago

    Makati City, National Capital Region, Philippines NEKSJOB ALPHALAND Full time ₱300,000 per year

    NEKSJOB ALPHALAND is hiring a Full time Call Center Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per month

  • Call Center Representative

    1 week ago

    Quezon City, National Capital Region, Philippines One Call Solutions Full time ₱180,000 - ₱276,000 per year

    Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...

  • Call Center Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines HCM Nexus Full time ₱216,000 - ₱324,000 per year

    -No Exp Required-Accepts High School Graduate-HMO with 2 free dependentsOverview:We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures....

  • Call Center Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Neksjob UPA Full time ₱250,000 - ₱400,000 per year

    Neksjob UPA is hiring a Full time Call Center Representative role in Diliman, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer...

  • Call Center Representative

    3 days ago

    Mandaluyong City, National Capital Region, Philippines NEKSJOB EDSA Full time ₱300,000 per year

    NEKSJOB EDSA is hiring a Full time Call Center Representative role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per month

  • Call Center Agent

    2 days ago

    Makati City, National Capital Region, Philippines Express appliance repair Full time ₱420,000 per year

    We are a Canada-based company with a Call Center in Makati seeking to hire a dedicated Call Center Representative to join our team and provide BPO services to our Canadian clients The ideal candidate will handle inbound and outbound calls and provide customer service to our English-speaking clients.Responsibilities:● Answer incoming calls professionally...

  • Call Center Representative

    7 days ago

    Quezon City, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

    About the role Are you looking for a new opportunity in customer service? We have an exciting full-time role as a Call Center Representative based in Quezon City Metro Manila. You will be the first point of contact for customers, providing excellent service and support over the phone or via digital channels. This is a fast-paced environment, but we offer...

  • Call Center Representatives

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time $70,000 - $120,000 per year

    Job description:Are you a motivated and customer-focused individual looking for an exciting career opportunity in a dynamic call center environment? Do you have at least 6 months of related experience and can start ASAP? If so, we want to hear from youWe are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati,...

  • Call Center

    3 days ago

    Makati City, National Capital Region, Philippines iCrescendo INC. Full time ₱25,000 per year

    WAVE 1 - RAMP HIRING | PIONEERING ACCOUNTCustomer Service Representative Role - Local AccountStart Date: September 1 & 5 wFull-Time | Onsite – Ayala North Exchange Makati.Join our growing team and experience real career growth and work-life balance.We are actively hiring for Customer Service Representatives to support our chat and email operations. If you...

  • Call Center Representative Open for HS Grads

    1 week ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱180,000 - ₱240,000 per year

    Job Description:We are hiring Call Center Representatives to join our Alabang team. No experience required, training provided.Qualifications:At least HS/SHS GraduateGood communication skillsWilling to work onsite in AlabangCan start ASAPJob Types: Full-time, Fresh graduatePay: Php15, Php20,000.00 per monthWork Location: In person